1. BAGGAGE
10.1 BAGGAGE ALLOWANCE
10.1.1 You may carry free of charge Baggage as specified and subject to the conditions and limitations in our regulations.
10.1.2 Your free baggage allowance will be shown on your ticket‚ or in the case of an electronic ticket‚ on your itinerary and receipt and will depend on our baggage regulations applying at the time of your flight. If you are in doubt‚ please ask us or our authorised agents for details of your free baggage allowance and our baggage regulations.
For further information refer to “important information” on www.flynamibia.com.na for the current Baggage policy.
10.1.3 CABIN BAGGAGE
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Economy Class
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One (1) bag as plus one (1) slim-line laptop bag
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10.1.3.1 No bag shall exceed 56cm x 36cm x 23cm (total dimensions of 115cm) or weigh more than eight (8) kilograms per bag.10.1.3.
10.1.3.2 Handbags are considered part of a female’s wardrobe and not as hand baggage.
10.1.3.3 Slim-line laptop bags must be of a size and thickness specifically designed to carry a laptop and charger. Bags capable of carrying other items such as documents and clothes are not permitted.
10.1.4 CHECKED BAGGAGE
Free Baggage Allowance – Weight Concept:
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PASSENGER
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ROUTE
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PIECES
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BAGGAGE WEIGHT
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Adults and Children Aged 2 years and over.
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Between Namibia and South Africa
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Any number of pieces
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20kg -Economy Class
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Adults and Children aged 2 years and over.
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All FlyNamibia flights
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Any number of pieces
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20kg -Economy Class
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Infants under the age of 2 years
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All FlyNamibia flights
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Any number of pieces
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10kg -All classes
One collapsible pram or buggy One infant car seat
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Note: for connecting 4Z8 flights‚ the free baggage allowance exception shall apply if the connection is within 24 hours.
10.1.4.1 FlyNamibia reserves the right to weigh and measure the Passenger’s cabin Baggage and if it exceeds the measurements above‚ accept it as Checked Baggage only. If you do not concede to this‚ we will deny the Passenger and Baggage carriage on the flight and the normal fare rules of the Ticket will apply.
10.1.4.2 Individual sports persons or sports groups will be permitted sporting equipment (subject to SPEQ items listed in 4.4 of the 4Z8 baggage policy) packed as one-piece‚ maximum 15kg on top of the free checked baggage allowance allocated on the ticket. Any sporting equipment not listed in 4.4 will form part of the ticketed free checked baggage allowance.
10.1.4.3 Should the overall baggage allowance weight exceed the free allowance‚ excess baggage rates will apply. The maximum overall allowance that can be carried free of charge varies according to the class and destination.
10.1.4.4 Example of the overall free baggage allowance is 20kg permitted on an Economy class ticket and an additional 15kg permitted for a golf bag which means the total free baggage allowance is 35kg before excess baggage charges will apply.
10.1.4.5 Individual sports items with maximum dimensions of 190 x 75 x 65 cm are permitted. Sports items exceeding these dimensions cannot be transported as checked baggage and must be sent as cargo.
10.1.4.6 Sports equipment bags and cases cannot contain clothing or other personal items. They must be used only to carry sports equipment.
10.1.4.7 Aircraft restrictions limit the quantity and types of certain sports equipment that can be accepted so it is advisable to pre-book such items.
10.2 EXCESS BAGGAGE
10.2.1 If your baggage exceeds the free baggage allowance‚ you will need to pay an additional fee. For information about excess baggage rates‚ please contact FlyNamibia’ s ticket office +264 83 339 0011 or our Authorised agents.
Please note that the carriage of excess baggage is subject to availability. FlyNamibia uses weight concept as follows:
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FlyNamibia Domestic flights within Namibia
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For Checked Baggage‚ the charge is NAD50.00 per kilogram
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FlyNamibia Regional/International flights
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For Checked Baggage‚ a flat amount is payable according to the applicable route. Refer to FlyNamibia Baggage policy for rates.
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10.2.2 Due to the nature of the smaller airports which FlyNamibia serves with medium-size aircraft‚ hold space may be restricted on full flights and/or in certain weather conditions. In the interest of operational safety‚ FlyNamibia may opt to carry some baggage on the next available flight. There is no guarantee that the baggage will be carried on the same flight.
The baggage allowance will vary and may be less than 20kg on the routes operated by Cessna Caravan aircraft. Please refer to the FlyNamibia’ s Baggage policy for baggage weight requirements.
10.2.3 An additional baggage allowance is available for purchase on most FlyNamibia-operated flights indicated by a ‘4Z8’ flight number. This additional baggage is subject to space available on the aircraft. Very important to note:
a) Additional baggage purchases are valid per sector. Multiple FlyNamibia sectors will require multiple purchases.
b) Excess baggage charges for other Airlines or connecting flights need to be paid directly to FlyNamibia concerned.
c) If you have purchased insufficient excess baggage online‚ additional excess baggage can be purchased at the applicable airport.
d) No single item of checked baggage may exceed 32kg.
e) Online excess baggage purchases are restricted to checked baggage only.
f) All excess baggage purchases are non-refundable regardless of whether they are utilized or not.
10.3 BAGGAGE PROCEDURES AND REQUIREMENTS
10.3.1 FlyNamibia will not be held responsible for any damage to Unchecked Baggage unless it is a result of gross negligence or wilful misconduct on their part‚ and the Passenger can provide reasonable proof of such behaviour.
10.3.2 Guidelines for Checked-in Baggage:
a) Pack your own baggage and do not leave it unattended.
b) Secure all straps and handles to prevent them from getting caught in conveyor belts or other equipment.
c) Before check-in or departure‚ remove all valuable items‚ important documents‚ spare lithium batteries‚ dangerous goods‚ and other similar items from your Checked or Skycheck Baggage.
d) Pack your baggage appropriately to prevent damage.
e) It is the passenger’s responsibility to ensure that their baggage is adequately insured.
10.3.3 FlyNamibia will take reasonable steps to ensure that your baggage is handled with care. However‚ its liability for any loss‚ delay‚ or damage to your baggage is limited by the applicable Convention unless you declare a higher value for your Checked Baggage in advance and pay additional charges to FlyNamibia.
10.3.4 FlyNamibia will not accept liability for fragile‚ valuable‚ perishable articles or Baggage that is packed in damaged or unsuitable containers.
10.3.5 Before traveling‚ the Airline recommends that the Passenger obtains adequate travel insurance coverage.
10.3.6 To comply with health and safety regulations‚ FlyNamibia cannot accept any individual piece of baggage that weighs more than thirty-two (32) kilograms‚ except for specific items like musical instruments‚ electric wheelchairs‚ pets‚ sporting equipment‚ and television news cameras. This applies only to individual items and does not impact on the overall baggage allowance stated on the ticket.
10.3.7 FlyNamibia will not be held responsible for minor damage to Checked Baggage‚ such as scratches‚ dents‚ nicks‚ cuts‚ scuffs‚ stains‚ dirt‚ or loss of external locks‚ straps‚ name tags‚ or other external features resulting from normal baggage handling procedures.
10.3.8 Baggage Exceptions apply:
If passage is on the FlyNamibia safari/Zambezi services – Cessna light aircraft operations‚ an allowance of 18Kg only will be permitted per adult Passenger provided such is packed in a soft pliable bag. Note: no excess baggage will be permitted
10.3.9 It is illegal to carry baggage on behalf of other Passengers and Passengers should refuse to carry in Checked or Unchecked Baggage‚ packages or objects received from strangers.
10.3.10 Bulky and Out of Gauge baggage items include baggage that is very heavy‚ too large‚ very light‚ fragile‚ does not have at least one flat surface or can damage‚ slow down or break the baggage handling sortation system e.g.‚ sports equipment‚ kit bags‚ golf bags‚ infant car seats‚ prams‚ and strollers etc. This type of baggage exceeds normal conventional baggage and special handling is required.
10.3.10.1 The following dimensions are permitted to fit (in-gauge) on the conveyor belt with a
maximum total dimension of 155cm:
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Length
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250mm
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900mm
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Width
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250mm
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450mm
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Height
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75mm
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720mm
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Weight
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1.5kg
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32kg
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Any baggage items exceeding the dimensions above must be transported as cargo.
10.3.10.2 Fragile‚ Bulky and Out of Gauge items shall be secured in such a way to ensure:
a) Only regular shaped bags will be accepted. Round bags are not permitted and must have at least one flat surface.
b) No parts are extruding that could damage baggage systems or personnel.
c) Items are sealed so no liquids would leak‚ nor items could dislodge or fall out.
d) Only airport-approved baggage wrapping is permitted.
10.3.11 ALCOHOL-BASED HAND SANITISERS
a) Carriage of alcohol-based sanitisers maximum alcohol volume 70% by Passengers are accepted as part of Medicinal or Toiletry Articles as follows:
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Domestic flights
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1 x 500ml maximum
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International/Regional flights
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1 x 100ml maximum
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b) The sanitisers are acceptable as both Carry-on baggage and Checked baggage.
c) It is recommended that alcohol-based sanitisers be carried as hand baggage to avoid fire hazards.
d) Flip-top bottles are prone to leak due to cabin pressure fluctuations therefore use screw-top bottles or any other means to prevent leakage and when packed with equipment containing lithium batteries.
10.4 ITEMS UNACCEPTABLE AS BAGGAGE
10.4.1 The Passenger has a responsibility to familiarise with the rules related to Baggage and must not include specific items in their luggage. Failure to comply with these rules may result in the Passenger and their Baggage being refused carriage‚ with the applicable fare rules of the Ticket in effect.
Furthermore‚ if a prohibited item is mistakenly included in the Baggage and causes damage‚ the Passenger cannot claim compensation for such damage.
10.4.2 The Passenger shall not include any of the following items in your Unchecked baggage or Checked Baggage:
10.4.2.1 Items that are forbidden from being carried by applicable Laws‚ regulations‚ orders‚ or governmental policy of any state to be flown from or to. The Passenger is accountable for acquainting themselves with the relevant Laws‚ regulations‚ orders‚ or governmental policies that may apply.
10.4.2.2 Items that are forbidden from being carried by FlyNamibia regulations.
10.4.2.3 Items likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the 'International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air' and the 'International Air Transport Association (IATA) Dangerous Goods Regulations'.
10.4.2.4 Items which the Airline reasonably consider unsuitable for carriage because they are dangerous‚ unsafe‚ too heavy‚ too big‚ fragile‚ or perishable or because of their shape or character. In deciding if items are unsuitable for carriage‚ FlyNamibia will take account of the type of aircraft being used.
10.4.2.5 If we discover that you are carrying forbidden items‚ we will refuse to carry them. If the Passenger is not familiar with those rules and regulations‚ please consult with FlyNamibia; accordingly.
10.4.2.6 Unless obtained from a medical practitioner‚ dentist‚ veterinarian‚ or pharmacist based on a written prescription or oral instruction‚ or otherwise obtained lawfully in accordance with relevant laws‚ any drugs as defined in the Drugs and Drug Trafficking Act 140 of 1992 shall not be allowed. The permissible drugs must be stored in your hand luggage‚ and you must carry a medical letter authorising the use and possession of the permitted drugs. Considering the public nature of airline travel and the business operations of FlyNamibia‚ if you fail to provide the required medical authorisation for the use and possession of Permitted Drugs‚ you will not be allowed to carry such items with you or place them in Checked or Unchecked Baggage.
10.4.2.7 Any items that may incur duty charges will be subject to such charges if a passenger is an unaccompanied child under the age of sixteen (16).
10.4.2.8 War material. Passengers must please consult with FlyNamibia if they have any doubt about whether any item constitutes war material.
10.4.3 Restrictions on Checked Baggage:
a) Fragile‚ Perishable or Valuable items including‚ but not limited to:
b) cameras and camera lenses
c) computer equipment
d) house or car keys
e) jewellery
f) mechanical car parts
g) medication or medical equipment which may be required inflight or during the Passenger’s trip or which cannot be quickly replaced if lost or damaged.
h) merchandise or stock (goods for sale‚ spare parts‚ trade samples etc.)
i) money
j) personal electronic devices
k) precious metals
l) samples
m) stored data
n) valuable documents (including business documents‚ Passports and other identification documents‚ negotiable papers‚ securities deeds etc.)
- o) any other items that may be considered of value.
10.4.4 Restrictions on Cabin Baggage:
a) arms and ammunition
b) billiard‚ snooker‚ or pool cues
c) catapults
d) corkscrews
e) darts
f) duct tape
g) explosives or anything containing explosives (Christmas crackers‚ fireworks‚ or firecrackers) and incendiary materials.
h) handcuffs
i) hard sporting balls (including cricket‚ field‚ golf‚ hockey or billiard‚ snooker‚ or pool balls)
j) hypodermic needles and syringes (unless required for medical reasons and accompanied by a medical certificate confirming the medical condition necessitating carriage)
k) knitting needles
l) knives of any kind‚ type‚ shape‚ or size
m) letter openers
n) martial arts devices
p) metal cutlery
q) nail files
r) razor blades and straight razor blades (excluding safety razors and accompanying cartridge blades)
s) real‚ replica or toy weapons
t) scissors
u) slingshots
v) sporting bats and clubs (including‚ for example‚ baseball and softball bats‚ golf clubs‚ cricket bats‚ tennis racquets‚ badminton racquets and squash racquets etc.)
w) tradesmen’s tools
10.4.5 Prohibited Items:
Under no circumstances will certain items be accepted as Checked baggage‚ Carry-On baggage‚ or carried by the passenger. FlyNamibia prohibits the carriage of any items that we deem unsafe or hazardous to be carried on board an aircraft‚ including those that pose a potential risk to the aircraft‚ its occupants‚ or property‚ and those that contravene applicable laws or regulations. Making inappropriate comments or jokes about carrying such items is a criminal offense.
Such items include but are not limited to:
a) Toy guns
b) Disabling or electronic shock devices such as but not limited to pepper sprays and Tasers.
c) Fireworks
d) Oxygen bottle carried onboard for personal use.
e) Any small vehicles powered by lithium batteries such as balance wheels‚ hoverboards or mini Segways.
10.4.6 FlyNamibia reserves the right to prohibit any item that‚ in our reasonable opinion or the reasonable opinion of airport security personnel‚ could be used as a weapon that may cause injury or incapacitation or poses any other security or safety threat. This includes any article that could be adapted for such use.
10.4.7 If a Passenger's Unchecked Baggage is converted to Checked Baggage‚ whether at the request of the Passenger or FlyNamibia‚ the Passenger must promptly remove all items prohibited from inclusion in Checked Baggage‚ as disclosed above.
10.4.8 If an item of Unchecked Baggage becomes Checked Baggage (whether at the Passengers request or FlyNamibia’ s request)‚ the Passenger must immediately remove from it all items which are prohibited from inclusion in Checked Baggage as disclosed above.
10.4.9 FlyNamibia is not responsible for any item removed from the Passenger’s Checked Baggage or Unchecked Baggage and retained by airport security personnel. It is the Passenger’s responsibility to check the security requirements applicable to your flight and departure airport prior to travel and‚ if personal items are removed from the Baggage by airport security personnel‚ it is the Passenger’s responsibility to ensure that they obtain a receipt from the airport security personnel and arrange for collection of such items.
10.5 LITHIUM BATTERIES
10.5.1 Lithium batteries installed in equipment are common in cameras‚ laptop computers‚ mobile phones‚ portable music players etc‚ must be switched off with measures taken to ensure they cannot be accidentally activated when placed in baggage.
10.5.2 All spare lithium batteries shall only be permitted in Carry-on Baggage excluding SkyCheck Baggage which must be protected from short circuit.
10.5.3 Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium Content (LC) (for non-rechargeable).
10.5.4 For devices carried in Checked Baggage and in Carry-on Baggage‚ measures must be taken to prevent unintentional activation:
a) Separate the battery from the device.
b) Batteries must be individually protected to prevent short circuits.
10.5.5 For spare batteries:
a) No more than twenty (20) individually protected spare batteries per person.
b) Batteries must be individually protected to prevent short circuits by placing them in original retail packaging or by otherwise insulating terminals e.g.‚ by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch.
10.5.6 Use the following table to determine if the battery is acceptable:
100 to ≤160Wh In Equipment YES (max 15) YES YES Spare / loose YES (max 20) NO YES >160Wh Must be presented and carried as Cargo in accordance with the IATA Dangerous Goods Regulations (DGR) " v:shapes="Text_x0020_Box_x0020_7">
To convert Amp-hours (Ah) to Watt-hours (Wh) multiply Ah x Voltage.
10.5.7 Transportation of Portable Electronic Devices (PED) and spare batteries containing lithium batteries for personal use within‚ from and to Namibia for personal use by both crew and Passengers shall be limited to a maximum of fifteen (15) PED and maximum twenty (20) spare batteries per individual to carry onboard and in checked baggage. Quantities more than this shall be transported as cargo at the Passenger’s expense.
10.6 DANGEROUS GOODS
10.6.1 Dangerous Goods are items that may endanger the safety of an aircraft or persons on board the aircraft. They are also known as restricted articles and hazardous materials. Their carriage on aircraft is governed by the IATA Dangerous Goods Regulations and the Civil Aviation Safety Authority Regulations and must not be carried in Passenger or Crew Checked or Carry-on Baggage.
FlyNamibia does not permit carriage of Dangerous Goods on our aircrafts.
10.6.2 Civil Aviation Safety Regulations forbid the carriage of most items of Dangerous Goods onto an aircraft such as:
a) Flammable liquids Such as lighter or heating fuels‚ flammable paints‚ paint thinner etc.
b) Flammable solids Such as matches and articles which are easily ignited‚ substances liable to spontaneous combustion and substances which emit flammable gases on contact with water.
c) Gases Flammable‚ non-flammable and poisonous‚ oxygen tanks‚ deeply refrigerated gases such as liquid nitrogen.
d) Corrosives Such as mercury‚ acids‚ alkalis‚ wet cell batteries‚ drain cleaners etc.
e) Oxygen For medical use.
f) Explosives‚ munitions‚ fireworks‚ flares Including fire and Christmas crackers‚ toy caps‚ detonators‚ and fuses.
g) Spare batteries See Clause 10.5
h) Infectious substances that are known or expected to contain pathogens and other agents such as prions‚ which can cause disease in humans or animals.
i) Oxidizing materials Such as bleaching powder and peroxides.
j) Toxic substances Disabling or incapacitating sprays‚ infectious or biologically hazardous material e.g.‚ infected blood‚ bacteria and viruses‚ poisons etc.
k) Magnetic Materials Strong magnets such as those in some loudspeakers and laboratory equipment
l) Radioactive Materials E.g.‚ medicinal‚ or commercial isotopes
m) Miscellaneous Including asbestos‚ charcoal‚ and engines.
10.6.3 Dry ice can be used as a refrigerant to pack perishables in cabin baggage provided it is packaged in a ventilated container to permit the release of carbon dioxide gas. This is limited to one kilogram (1kg) of dry ice per Passenger.
Please note: the container must be declared upon check-in and marked with the following information:
a) Name of the contents being cooled.
b) Net weight
c) A sticker clearly visible with the words “DRY ICE”.
10.7 LIMITED RELEASE BAGGAGE
10.7.1The term "Limited Release baggage" refers to the restriction of FlyNamibia’ s liability for any loss or damage incurred by any identified item of Checked Baggage that the Passenger wishes to carry with them.
10.7.2 Limited Release baggage includes all goods‚ bags‚ sporting equipment‚ etc. that cannot be delivered to the Baggage distribution section via the standard conveyor belt. This category also includes Baggage that is improperly packed‚ fragile‚ perishable‚ not permitted as Cabin Baggage‚ or checked in late.
10.7.3 Items that fall under the Limited Release procedure are transported at the Passenger's own risk. By handing over such duly identified Baggage items to FlyNamibia‚ the Passenger indemnifies FlyNamibia against any subsequent claims for alleged damage or theft to the items or their contents.
10.8 HUNTING RIFLES AND AMMUNITION
10.8.1 No hand weapons (small arms‚ handguns i.e.‚ pistols/revolvers used for self-defence purposes will be accepted or may be transported on FlyNamibia.
10.8.2 Only Hunting Rifles‚ Hunting Handguns (used for the hunting of game)‚ Hunting Shotguns and Sport Firearms will be transported as Checked baggage. A handling fee is applicable to/from all destinations operated by FlyNamibia and payment made at time of booking.
Passengers under the age of eighteen (18) will not be allowed to check in any type of firearm or weapon as Checked Baggage.
10.8.3 If the Passenger wishes to carry rifles and shotguns as Checked Baggage it is the Passenger’s responsibility to inform themself of‚ and ensure that you have obtained‚ all required clearances from the applicable government authorities of the country of departure and the country of destination and have notified FlyNamibia by at least three (3) Business Days before commencement of the flight.
10.8.4 Rifles and shotguns will not be accepted as Checked Baggage‚ unless approved by FlyNamibia no less than three (3) days before the Passenger’s flight. Rifles shall be unloaded with the safety catch on‚ and suitably packed and accompanied by all documents legally required by the countries of departure‚ destination‚ and any stopovers.
10.8.5 Maximum five (5) kilograms of ammunition is allowed per passenger. Ammunition shall never be carried in the cabin or flight deck of the aircraft. Securing handgun and/or rifle cases and/or ammunition cases may not be done with cable ties/tie wraps. They shall always be secured by a sturdy and robust lock.
10.8.5.1 DOMESTIC TRAVEL
Within Namibia‚ hunting and sporting ammunition may not be stored in the same case as the firearm nor within Checked in baggage‚ it must be packed separately.
10.8.5.2 BETWEEN DOMESTIC AND INTERNATIONAL/REGIONAL
Travel to Namibia
Passengers will need to package their hunting and sporting ammunition separate from their Checked in baggage at the first point of entry into Namibia for all Domestic flights for security clearance by Namibian authorities.
Travel from Namibia
Passengers require Namibian Police’s clearance of their hunting and sporting rifles and ammunition prior to check-in and then are permitted to pack ammunition into checked-in baggage as per the laws of the State (Country) they are travelling to.
10.8.5.3 FlyNamibia shall not be held responsible if ammunition is confiscated from Checked in baggage by Airport security or Police.
10.8.6 FlyNamibia will have no liability or responsibility where any item accepted under Clause 10.4.5 (Prohibited Items) and/or 10.4.6 is removed from the Passenger’s Checked Baggage and/or retained or destroyed by security personnel‚ government officials‚ airport officials‚ police or military officials or other Airlines involved in the Passenger’s carriage.
10.8.7 Hunting rifles and sport firearms licensed in the category “sport” packed in a gun case or rifle bag form part of sporting equipment where an additional 15kg free baggage allowance will be permitted. Thereafter‚ the excess baggage allowance will be raised as applicable including the handling fee charge.
10.8.8 The items below fall under the special service request as weapons and need to meet the booking procedure requirements and shall incur a handling fee charge see Clause 10.8.2:
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Axes and hatchets
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Flare Pistols
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Paint Ball Guns
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Replica Guns
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Stun Guns /Shocking Devices
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Swords
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Spear Guns
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Toy Weapons
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Starter Pistols
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10.9 RIGHT TO REFUSE CARRIAGE OF BAGGAGE
10.9.1 FlyNamibia reserves the right to refuse to carry Baggage that contains any of the items described in Clause 10.4.3 and Clause 10.4.4 (Items Not Allowed in Passenger Baggage) regardless of whether and when FlyNamibia is informed or discovers the presence of any such items.
10.9.2 FlyNamibia reserves the right to refuse to carry as Baggage any item because of its size‚ shape‚ weight‚ or character.
10.9.3 Unless advance arrangements for its carriage have been made with us‚ FlyNamibia may carry on later flights Baggage‚ which is more than the applicable free allowances.
10.9.4 We may refuse to accept Baggage as Checked Baggage unless it is properly packed in suitcases or other suitable containers to ensure safe carriage with ordinary care in handling.
10.10 RIGHT TO SEARCH‚ SCREEN AND X-RAY PASSENGER AND BAGGAGE
10.10.1 To prioritize safety‚ health‚ and security‚ and to ensure compliance with the prohibited items listed in the Conditions of Carriage‚ FlyNamibia may conduct search‚ screening‚ and x-ray procedures on the Passenger's Baggage.
While FlyNamibia will try to perform these procedures in the presence of the Passenger‚ if they are unavailable‚ FlyNamibia reserves the right to conduct the search without them. Refusal to allow FlyNamibia to carry out these necessary procedures may result in FlyNamibia denying the Passenger and their Baggage carriage.
10.10.2 The Passenger is obliged to allow security checks of the Passenger’s Baggage by government officials‚ airport officials‚ police or military officials and other Airlines involved in the Passenger’s carriage.
10.10.3 If a search‚ screen‚ or x-ray causes damage to the Passenger’s Baggage‚ FlyNamibia will not be liable for the damage unless it can be reasonably proved that it was caused solely by our gross negligence or wilful misconduct.
10.10.4 It should be noted that certain countries' security authorities mandate that Checked Baggage be secured in a way that allows it to be opened without causing any harm in the absence of the Passenger. The Passenger bears the responsibility of being aware of such requirements and adhering to them.
10.11 CHECKED BAGGAGE
10.11.1 When the Passenger checks in Checked Baggage‚ FlyNamibia will attach a Baggage Identification claim tag for each piece of the Passenger’s Checked Baggage to the back of the Passenger’s boarding pass which must be retained in the event of a claim with FlyNamibia.
10.11.2 Please fasten a tag or secure a sticker or a business card on the inside as well as the outside of the Baggage with the Passenger’s name‚ full address‚ and a telephone number at which FlyNamibia can contact the Passenger.
10.11.3 Checked Baggage will normally be carried on the same aircraft as the Passenger‚ but it may be necessary for it to be carried on another aircraft on a different flight (for example‚ for safety‚ health‚ security‚ operational reasons or due to the size or weight of the Checked Baggage or non-compliance with these Conditions of Carriage).
10.11.4 If FlyNamibia transports the Passenger's Checked Baggage on an alternate flight‚ and it was not excess baggage or a result of misconnection due to insufficient connecting time‚ FlyNamibia will try to deliver it to the address that the Passenger has provided. The delivery address must be within the local municipal boundaries of the destination airport‚ unless collection at the airport of arrival is necessary due to customs clearance requirements or non-compliance with these Conditions of Carriage‚ such as baggage size or weight issues.
However‚ if the delivery address is located outside of the local municipal boundary of the airport of destination‚ the Passenger must retrieve the Checked Baggage from the airport and will have no further claims against FlyNamibia.
10.11.5 Unless FlyNamibia determines‚ at its reasonable discretion‚ that it will not carry the Passenger's Checked Baggage on the same flight as the Passenger‚ FlyNamibia will not transport the Checked Baggage if the Passenger does not board the aircraft on which it is loaded‚ or if the Passenger boards but departs the aircraft before take-off or during transit without re-boarding.
10.11.6 FlyNamibia will only carry the Passenger’s excess Baggage on the same flight as the Passenger if there is suitable space available on the aircraft and the Passenger has paid the applicable extra charge for carriage of Baggage more than the free baggage allowance. At no time is carriage for excess Baggage guaranteed.
10.11.7 For handling purposes‚ no suitcase may weigh more than thirty-two (32) kilograms. Baggage weighing more than thirty-two (32) kilograms will not be accepted for carriage unless the additional weight is carried in a separate bag or suitable container.
10.12 UNCHECKED BAGGAGE
10.12.1 Each Passenger (except infants not occupying a seat) is entitled to carry one (1) bag in the cabin with total dimensions of one hundred and fifteen (115) centimetres and eight (8) kilogram weight‚ measuring a maximum of fifty-two (52) by forty (40) by twenty-three (23) centimetres. All Unchecked Baggage must be small enough to fit under the seat in front of the Passenger or inside the overhead storage compartments in the cabin of the aircraft. No baggage may be placed on the seat.
10.12.2 In the event that the Passengers Unchecked Baggage is too big to be stored in this way Clause 10.12.1‚ or is of excessive weight or considered unsafe for any reason‚ the Passenger must check it in for carriage as Checked Baggage and pay any excess Baggage charge in the event that the free Baggage allowance has already been used up by other Checked Baggage.
10.13 COLLECTION AND DELIVERY OF CHECKED BAGGAGE
10.13.1 Unless Clause 10.11.3 requires FlyNamibia to deliver the Checked Baggage to the Passenger‚ the Passenger must collect their Checked Baggage as soon as it is made available at the destination or Stopover.
If the Passenger does not collect it within a reasonable time‚ FlyNamibia reserves the right to charge the Passenger a storage fee. If the Passenger’s Checked Baggage remains unclaimed for three (3) months after it is made available at the Passenger’s destination or Stopover‚ FlyNamibia reserves the right to dispose of it and retain any proceeds of the disposal for our benefit without notice or liability to the Passenger.
10.13.2 Only the person holding the Baggage Identification Tag may claim a piece of Checked Baggage. FlyNamibia accepts no responsibility for checking the identity or authority of the person holding the Baggage Identification Tag or for checking that such person has a right to collection.
10.13.3 In the event that the person claiming a piece of Checked Baggage cannot produce the required Baggage Identification Tag‚ that person must prove that the Baggage is his or hers before FlyNamibia will allow collection of the Checked Baggage. FlyNamibia accepts no responsibility for making anything other than limited enquiries of the person claiming the Baggage when assessing the right to collection.
10.14 ANIMALS – GENERAL
10.14.1 Domestic FlyNamibia Flights: FlyNamibia will only accept domestic animals that are limited to small and medium-sized cats‚ dogs‚ and small household birds as Checked Baggage with a maximum crate weight of 32kg including the animal.
10.14.2 Regional FlyNamibia flights: All other livestock and animals on regional flights shall only be transported as manifested cargo. For further information call FlyNamibia +264833390011 or email info@flynamibia.com.na.
10.14.3 FlyNamibia will not accept a domestic animal for carriage unless the Passenger has applied for‚ and obtained‚ its prior approval and the Passenger meets all the following conditions and our applicable Regulations.
Passengers travelling with domestic pets must contact the FlyNamibia Reservations Support desk +264 83 339 0011 or email info@flynamibia.com.na to request permission for the domestic pet to travel. This can be booked from Monday to Friday 08h00 – 17h00 and must be done no later than three (3) Business Days prior to departure. For flights over the weekend‚ as well as Monday‚ the cut-off for the necessary pet arrangements must be no later than 15h00 on the Friday prior to departure.
10.14.4 Passengers must allow extra time beyond the required check-in time for the flight to allow enough time to process the pet.
10.14.5 The domestic animal must be properly crated by the Passenger in a suitable container for carriage in the hold of an aircraft in accordance with all applicable legal requirements and the following conditions have been adhered to:
a) Be leak and escape-proof.
b) Be properly ventilated but do not allow any part of the animal to protrude outside of the container.
c) Provide enough room for the animal to freely stand‚ lie down and turn around.
d) Contain absorbent material or litter.
e) Have functional handles on the kennel's exterior to prevent tilting and any direct contact with the animals.
f) Be closed securely‚ but not locked.
g) Have labels with the words "Live Animal" on the top and on at least one side supplied by FlyNamibia.
h) Be made of metal‚ wood‚ or a hard plastic/composite.
i) Have necessary supplies of food and water.
10.14.6 The domestic cat or dog must be accompanied by‚ and FlyNamibia is shown up on check-in the following:
a) Valid Veterinary health booklet.
b) Rabies certificate. Rabies inoculations are compulsory nationwide and must be administered yearly in accordance with IATA regulations.
c) Cats and dogs aged 3 months and above must receive a Rabies inoculation annually. A waiting period of either 7 days (if the animal is over 1 year old) or 14 days (for the first-time inoculation or if they are between 3 and 12 months old) is required after the Rabies inoculation before the cat or dog can travel.
d) This excludes small household birds‚ as no vaccines within the borders of Namibia.
10.14.7 Animals do not form part of the free baggage allowance and the Passenger is required to pay the charges at the airport upon check-in which is applicable to containers with the animal inside‚ unless the animal is a Service dog Clause 6.9 or an Emotional Support dog Clause 6.10.
10.14.8 FlyNamibia will not be responsible for the loss‚ injury‚ sickness‚ or death unless caused solely by its gross negligence and/or wilful misconduct which must be reasonably proved by the Passenger.
10.14.9 In the event that an animal is carried by FlyNamibia without being accompanied by all the certificates and permits required‚ FlyNamibia will have no liability to the Passenger for any loss the Passenger may suffer and the Passenger will pay or reimburse FlyNamibia (upon request) for any fines‚ costs‚ losses or liabilities imposed on or incurred by us as a result of the absence of one or more required certificates or permits.
10.14.10 FlyNamibia reserves the right to deny carriage to domestic animals at its reasonable discretion and does not guarantee that it will be able to provide carriage to domestic animals on all the flights that it operates.
Some FlyNamibia domestic routes and aircraft don’t permit carriage of live animal including‚ Oranjemund‚ Luderitz.
10.14.11 No puppy or kitten may be transported via air under 8 weeks of age. When an animal is flown of an age between 8 and 16 weeks‚ whether the animal was vaccinated or not‚ the animal must be accompanied by proof of the mother’s vaccination. For the mother’s vaccination to be considered valid she must have received her vaccination at least 30 days but no longer than 12 months prior to giving birth to the specific animal.
10.14.12 To comply with the Animal Diseases Act 35 of 1984 regarding controlling Rabies‚ all dogs and cats residing in the Republic must receive an effective vaccine from an officer‚ veterinarian‚ or authorised person when they reach three months of age. This should be followed by a second vaccination within 12 months‚ with at least 30 days between the first and second vaccination‚ and subsequently every three years. For dogs and cats under three months of age‚ they may receive a vaccine‚ but they must also receive a third vaccination within 12 months of turning three months old and subsequently every three years. It is necessary to fulfill these requirements to abide by the legislation. When cat(s) and or dog(s) are transported on our domestic flights:
a) An inoculation booklet confirming that the cat(s) and or dog(s) are 8 weeks and older.
b) A valid proof of vaccination against Rabies for cats and dogs of 3 months and older.
c) The proof of Rabies vaccination may not be older than 3 years from the last Rabies vaccination received.
10.15 SKYCHECK BAGGAGE
10.15.1 FlyNamibia offers a specialized service called SkyCheck that allows passengers to store their hand luggage‚ weighing no more than five (5) kilograms‚ to promote in-flight comfort and expedite boarding and departure processes. To utilize this service‚ passengers simply need to place any hand luggage they will not require during the flight on the SkyCheck cart located beside the boarding steps upon entering the aircraft. Upon disembarkation at their destination‚ the hand luggage will be readily available for collection.
10.15.2 It is the responsibility of the passenger to ensure that any baggage placed on the SkyCheck cart is properly secured and insured. Prior to placement‚ passengers must remove any valuable items from their hand luggage to prevent loss or damage. It should be noted that FlyNamibia will not be held responsible for any damages or losses of valuable‚ fragile‚ or perishable items contained in baggage placed on the SkyCheck cart.
10.16 SPECIAL BAGGAGE ITEMS
10.16.1 PHOTOGRAPHIC EQUIPMENT
Passengers traveling with photographic equipment pertaining to lenses and cameras will be allowed to carry the equipment on board if the allowance is within the current hand baggage regulations - total dimensions 115cm and maximum 8kg.
Any other photographic equipment‚ i.e.‚ lighting equipment‚ tripods‚ props etc. must be packed in cases or boxes as Checked Baggage.
Should the weight and dimensions exceed the allocated 8kg hand luggage allowance‚ an excess charge will be charged‚ and the Passenger will be allowed to carry the equipment pertaining to lenses and cameras to the aircraft. The bag will be tagged with a SkyCheck tag and will be placed in the SkyCheck facility.
All Passengers travelling with photographic equipment must advise FlyNamibia at least three (3) Business days prior to departure that they will have photographic equipment.
10.16.2 MUSICAL INSTRUMENTS
Musical instruments‚ e.g.‚ cello‚ harp‚ guitar etc. are not permitted in the aircraft cabin and accepted only as Checked Baggage for placement in the hold compartment. This type of baggage shall have a “Fragile” sticker attached and the Passenger shall be required to sign a Limited Release tag. Advance arrangements must be made no later than three (3) Business days prior to departure. The musical instrument must be in its hard-shell case for appropriate protection.
10.16.3 EXTRA SEAT FOR DIPLOMATIC BAGGAGE IN THE CABIN
10.16.3.1 Holders of a Diplomatic passport or a laissez-passer diplomatic travel document are permitted to purchase the seat next to them for use of a bag being accommodated in the cabin and is calculated by adding the length + width + height as follows:
|
BUSINESS CLASS
|
ECONOMY CLASS
|
|
1 x 169 cm bag
71cm + 50cm + 48cm
Maximum weight 32 kg
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1 x 158 cm bag
71cm + 43cm + 44cm
Maximum weight 32 kg
|
Trunks and crates are not allowed. The kilograms placed on the seat will not be deducted from the total free checked baggage allowance. Items placed on a seat must be adequately packed to prevent damage.
10.16.3.2 The diplomatic cabin bag may not obstruct any view out of the cabin window or any emergency exit path. The bag may not be taller than the seat back and may not obstruct any ordinance sign. The seatbelt shall be strapped over the top of the bag only‚ should this not be done the bag may not be transported in the cabin.
10.16.3.3 Only Diplomatic Baggage may be kept on a seat‚ no other bag may be kept on a passenger seat and must be pre-confirmed in the same PNR as a special service request IATA code DIPB prior to ticket issuance no later than 3 Business days prior to flight departure‚ subject to seat availability.
10.17 DELAYED BAGGAGE
10.17.1 Before leaving the airport‚ please inform the baggage service agent if your baggage is missing. They will open a missing bag file in the baggage tracing system and provide you with a file reference number to assist in the recovery of your bag.
10.17.2 A twenty-one (21) day tracing period is necessary to locate the baggage before initiating the final claim process. If your bag is found‚ a baggage service agent will contact you to coordinate its return.
10.17.3 If your international or domestic checked baggage is delayed and you do not reside in the city where the delay occurred‚ the baggage service agent may authorise interim expenses to purchase essential items such as toiletries for immediate use only. This initial expense can be up to a maximum allowance of three hundred and fifty Namibian dollars (NAD350) per day‚ after a twelve (12) hour delay‚ limited to five (5) days.
The passenger must purchase the necessary items‚ and receipts are required for reimbursement. If the baggage is not located‚ the payout for the initial expenses will be deducted from the final claim settlement.
10.17.4 To receive a reimbursement of expenses‚ complete the FlyNamibia Baggage Claim form and attach the required supporting documents within thirty (30) days of authorisation. Submit the claim form and documentation via email to info@flynamibia.com.na.
10.18 MISSING BAGGAGE
10.18.1 In the event of adverse weather conditions‚ technical problems with baggage handling‚ or a torn baggage label‚ it is possible for baggage to arrive at the destination airport after the passenger. FlyNamibia will take all necessary steps to reunite passengers with their baggage as soon as possible.
10.18.2 If a passenger cannot find one or more of their bags upon arrival‚ they must immediately report it to the local baggage service desk. FlyNamibia requires detailed information about the contents of the baggage‚ the passenger's name‚ address‚ and contact details‚ as well as a description of the baggage. FlyNamibia will provide the passenger with a "Property Irregularity Report PIR" document and a reference number‚ which must be kept tracking the request.
10.18.3 FlyNamibia will use a worldwide baggage tracing system‚ which is associated with several hundred airlines‚ to locate the missing baggage. The baggage service agent will provide the passenger with updates on any progress in tracing the bags. The reference number (e.g.‚ MQP4Z8812345) included in the written confirmation of the lost baggage report will be required for identification. As soon as the baggage is found‚ FlyNamibia will contact the passenger to arrange for its return.
10.18.4 Please take note of Clause 10.1 (Baggage general) regarding:
a) Adequate travel insurance‚
b) Fragile‚ Perishable and Valuable items‚
10.19 DAMAGED BAGGAGE
10.19.1 FlyNamibia will only be responsible for damage to Unchecked Baggage if it is caused by their gross negligence or wilful misconduct‚ which the passenger must reasonably prove. However‚ damages to Checked Baggage that exceed the free baggage allowance will not be compensated.
10.19.2 If there is damage to Checked Baggage‚ it should be reported to and viewed by the baggage service agent immediately upon arrival of the flight‚ if possible.
10.19.3 FlyNamibia will not be liable for damage to Baggage that results from inherent defects‚ poor quality‚ or vice of the Baggage. Additionally‚ FlyNamibia will not be responsible for normal wear and tear resulting from air transportation.
10.19.4 FlyNamibia will not be liable for damage to any item included in the Passenger’s Baggage which the Passenger is prohibited from including in terms of Clause 10.4 (Items Not Allowed in Passenger Baggage).
10.19.5 DAMAGED BAGGAGE PROCESS:
a) The damaged baggage must be forwarded to FlyNamibia Baggage Claims office at Eros Airport in Windhoek. Take the damaged bag to your arrival airport and they will forward the damaged baggage on your behalf.
b) The FlyNamibia Baggage Claims supervisor will assess the extent of the damage of repair or possible replacement.
c) The maximum replacement value will be seven hundred and fifty Namibian Dollar (NAD750.00).
d) The onus lies with the Passenger to collect the bag after the repair work has been completed.
10.19.6 Where carriage of the Passenger’s Baggage is performed by successive IATA registered Airlines and either the Warsaw Convention or the Montreal Convention applies to that carriage‚ the Passenger is entitled to make a claim against FlyNamibia if FlyNamibia is the last Airline in that carriage‚ unless FlyNamibia can prove that the damage occurred with a previous carrier.
10.20 TIME LIMIT FOR BAGGAGE CLAIMS
10.20.1 If the Passenger receives Checked Baggage without registering a complaint if applicable‚ the absence of such a complaint will be sufficient evidence that the Checked Baggage was received in good condition unless the Passenger proves to the contrary.
10.20.2 If Passenger claims compensation from FlyNamibia for mishandled Checked Baggage‚ the Passenger must notify FlyNamibia as follows:
10.20.2.1 In the event Checked Baggage is damaged‚ the Passenger must report the damage in writing to FlyNamibia upon arrival.
10.20.2.2 If items are missing from Checked Baggage‚ the passenger must inform FlyNamibia in writing within seven days of arriving at their destination.
10.20.2.3 If the lost Checked Baggage is not found within 21 days of receiving the written complaint‚ FlyNamibia will provide compensation to the passenger according to the relevant international and national regulations and standards outlined in these Conditions of Carriage.
10.21 PROCESSING OF BAGGAGE CLAIMS FOR DAMAGE‚ PILFERAGE‚ DELAYED AND TOTAL LOSS.
10.21.1 To initiate the claim process for FlyNamibia‚ passengers need to fill out an English-language property claim form and send it back to the Baggage Claims department. It's important to note that any missing forms or incomplete information will slow down the claim process.
After receiving the completed claim form and all necessary supporting documents‚ FlyNamibia will take up to 20 business days to assess the claim (excluding excess luggage/kg's).
The final payment amount for the claim will be subject to currency fluctuation on the day of travel‚ not on the day of payment.
10.21.2 The Passenger is advised to purchase insurance to cover instances where the actual value or replacement cost of the Baggage may exceed FlyNamibia’ s liability limitation.
10.21.3 All claims regarding missing‚ delayed or damage to Checked Baggage must be submitted in writing to email: info@flynamibia.com.na.
10.21.4 The FlyNamibia Passenger property claim form must have the following documents accompany it:
a) Copy of the boarding pass
b) Copy of the E-ticket Itinerary Receipt
c) Copy of printed receipts for first need items (if applicable)
d) Copy of baggage claim tags
Banking details – BANK ACCOUNTS OUTSIDE OF NAMIBIA
An official letter (FlyNamibia will not be liable for any charges related to the official letter) from the bank confirming the banking details as follows:
a) Full bank name
b) Full physical address of bank
c) Sort/ swift code
d) Branch code
e) IBAN code
f) Type of account
g) Account number
h) Name of account holder (person submitting claim)
i) A penalty of four hundred Namibian Dollar (N$400.00) will be charged if the Forex is returned due to incorrect banking details.
NOTE: International payments can take up to thirty (30) days.
Banking details – BANK ACCOUNTS INSIDE NAMIBIA
An official letter from the bank confirming the banking details as follows:
a) Full name of bank
b) Branch code
c) Type of account
d) Account number
e) Name of account holder (person submitting the claim)
f) Note: no payment will be made on behalf of a person. Only the Passenger who travelled may submit a claim with their banking details unless the Passenger is a minor.
10.21.5 INTERNATIONAL TRAVEL
The compensation for Baggage claims shall be limited for international carriage‚ and in respect of which the Montreal Convention applies‚ to the national currency equivalent of one thousand one hundred and thirty-one (1‚131) Special Drawing Rights (SDRs) as follows:
a) All claims submitted must be substantiated by an affidavit in the presence of a Commissioner of Oaths (FlyNamibia will not be liable for any charges related to the affidavit)‚
b) Authenticated‚ printed‚ documentary proof of purchase for the items claimed (original receipts) indicating the date of purchase and price of purchase.
c) An annual depreciation rate of 10% will be deducted from the purchase of the items claimed.
10.21.6 DOMESTIC TRAVEL
10.21.6.1 For domestic travel within Namibia‚ compensation for baggage claims is limited to a maximum of 20 US dollars per kilogram‚ up to the allowable free baggage allowance for Checked Baggage.
10.21.6.2 If excess baggage charges were paid to FlyNamibia for missing baggage‚ the excess amount will be reimbursed upon presentation of a valid airline payment receipt.
10.21.6.3 In the case of pilferage‚ the compensation for the missing items will be based on their assessed weight using the IATA Table of Weights‚ but fragile‚ perishable‚ or valuable items will be excluded. FlyNamibia will not be liable for any prohibited items in Checked Baggage‚ as outlined in Clause 10.4.3.
10.21.6.4 If the weight of a passenger's Checked Baggage is not recorded on the Baggage claim tag‚ FlyNamibia will assume that it does not exceed the free baggage allowance for the relevant class of carriage.
