Conditions of Carriage - CLAUSE 10

CLAUSE 10

B A G G A G E

10.1

GENERAL

10.1.1

The Airline will not be liable for damage to Unchecked Baggage unless caused by its gross negligence or wilful misconduct which must be reasonably proved by the Passenger.

10.1.2

Checked in Baggage guidelines:

• Be sure to pack your own baggage and do not leave it unattended.

• Secure all straps and handles on your baggage so they do not get caught in baggage conveyor belts or other equipment.

• All valuable items‚ important documentation‚ spare lithium batteries‚ dangerous

goods items etc.‚ are removed from your Checked or Skycheck Baggage prior to the check-in procedure and/or departure.

• Suitably packed to prevent damage

• It is the passenger’s responsibility to ensure that their baggage is adequately insured.

10.1.3

The Airline will make every attempt to ensure the Passenger’s Baggage is handled with care. The Airline’s liability for loss‚ delay or damage to baggage is limited in terms of the applicable Convention‚ unless the Passenger declares a higher value for the Checked Baggage in advance and the additional charges are duly paid to the Airline.

10.1.4

The Airline will not accept liability for fragile‚ valuable‚ perishable articles or Baggage that is packed in damaged or unsuitable containers.

10.1.5

The   Airline   recommends   that   the   Passenger         obtain   adequate        travel insurance cover prior to the journey.

10.1.6

To comply with health and safety requirements the Airline cannot accept any single item of Baggage that exceeds thirty-two (32) kilograms in weight‚ except for musical instruments‚ electric wheelchairs‚ pets as Baggage‚ sporting equipment‚ television news cameras etc. This relates only to single items and does not affect the overall Baggage allowance as shown on the Ticket.

10.1.7

The Airline will not be liable for minor damage to Checked Baggage such as scratches‚ dents‚ nicks‚ cuts‚ scuffs‚ stains‚ dirt or loss of external locks‚ straps‚ name tags and other external features attached to the Baggage resulting from normal baggage handling procedures.

10.1.8

Baggage Exceptions apply:

1. If passage is on the FlyNamibia safari/zambezi services – Cessna Caravan operations‚ an allowance of 18Kg only will be permitted per adult Passenger provided such is packed in a soft pliable bag. Note: no excess baggage will be permitted

10.1.9

It is illegal to carry baggage on behalf of other Passengers and Passengers should refuse to carry in Checked or Unchecked Baggage‚ packages or objects received from strangers.

10.1.10

Bulky and Out of Gauge baggage items include baggage that is very heavy‚ too large‚ very light‚ fragile‚ does not have at least one flat surface or can damage‚ slow down or break the baggage handling sortation system e.g.‚ sports equipment‚ kit bags‚ golf bags‚ infant car seats‚ prams and strollers etc. This type of baggage exceeds the normal conventional baggage and special handling is required.

10.1.10.1

The following dimensions are permitted to fit (in-gauge) on the conveyor belt with a

maximum total dimension of 155cm:

Dimensions                                          MIN                                                          MAX Length                              250mm                              900mm

Width                     250mm       450mm

Height                    75mm         720mm

Weight                   1.5kg          32kg

Any baggage items exceeding the dimensions above must be transported as cargo.

10.1.10.2

Fragile‚ Bulky and Out of Gauge items shall be secured in such a way to ensure:

a)     Only regular shaped bags will be accepted. Round bags are not permitted and must have at least one flat surface.

b)    No parts are extruding that could damage baggage systems or personnel.

c)     Items are sealed so no liquids would leak‚ nor items could dislodge or fall out.

d)    Only airport-approved baggage wrapping is permitted.

10.1.11

ALCOHOL-BASED HAND SANITISERS

a)     Carriage of alcohol-based sanitisers maximum alcohol volume 70% by Passengers are accepted as part of Medicinal or Toiletry Articles as follows:

Domestic flights                             1 x 500 ml max International / Regional flights         1 x 100 ml max

b)    The sanitisers are acceptable as both Carry-on baggage and Checked baggage.

c)     It is recommended that alcohol-based sanitisers be carried as hand baggage to avoid fire hazards.

d)    Flip-top bottles are prone to leak due to cabin pressure fluctuations therefore use screw-top bottles or any other means to prevent leakage and when packed with equipment containing lithium batteries.

10.2

FREE BAGGAGE ALLOWANCE

10.2.1

The Passenger may carry some Baggage free of extra charge as shown on your E- ticket Itinerary Receipt. For further information refer to “important information” on www.flynamibia.com.na for the current Baggage policy.

10.2.2

10.2.2.1

CABIN BAGGAGE                                                                                                

Economy Class                 One (1) bag as plus one (1) slim-line laptop bag Business Class         Two (2) bags plus one (1) slim-line laptop bag

No bag shall exceed 56cm x 36cm x 23cm (total dimensions of 115cm) or weigh more than eight (8) kilograms per bag.

10.2.2.2

10.2.2.3

Handbags are considered part of a female’s wardrobe and not as hand baggage.

Slim-line laptop bags must be of a size and thickness specifically designed to carry a laptop and charger. Bags capable of carrying other items such as documents and clothes are not permitted.

10.2.3

CHECKED BAGGAGE                                                                                           

Free Baggage Allowance – Weight Concept:

Adults and            Between NAMIBIA and            Any number of

Children aged       Cape Town‚Johannesburg       pieces                            20 kg Economy class

2 years and

over

Adults and            All other FLYNAMIBIA flights   Any number of             

Children aged                                                         pieces                            20 kg Economy class 2 years and

over

Infants under        All FLYNAMIBIA flights             Any number of              10 kg all classes

the age of 2                                                             pieces                            One collapsible pram or buggy One infant car seat

Note: for connecting WV flights‚ the free baggage allowance exception shall apply if the connection is within 24 hours.

10.2.4

The Airline reserves the right to weigh and measure the Passenger’s cabin Baggage and if it exceeds the measurements above‚ accept it as Checked Baggage only. If you do not concede to this‚ we will deny the Passenger and Baggage carriage on the flight and the normal fare rules of the Ticket will apply.

10.2.5

Individual sportspersons or sports groups will be permitted sporting equipment

(subject to SPEQ items listed in 4.4 of the WV baggage policy) packed as one piece‚

maximum 15kg on top of the free checked baggage allowance allocated on the ticket.

Any sporting equipment not listed in 4.4 will form part of the ticketed free checked

baggage allowance.

10.2.5.1

Should the overall baggage allowance weight exceed the free allowance‚ excess

baggage rates will apply. The maximum overall allowance that can be carried free of

charge varies according to the class and destination.

10.2.5.2

Example of the overall free baggage allowance is 20kg permitted on an Economy

class ticket and an additional 15kg permitted for a golf bag which means the total

free baggage allowance is 35kg before excess baggage charges will apply.

10.2.5.3

Individual sports items with maximum dimensions of 190 x 75 x 65 cm are permitted. Sports items exceeding these dimensions cannot be transported as checked baggage and must be sent as cargo.

10.2.5.4

Sports equipment bags and cases cannot contain clothing or other personal items. They must be used only to carry sports equipment.

10.2.5.5

Aircraft restrictions limit the quantity and types of certain sports equipment that can be accepted so it is advisable to pre-book such items.

10.3

EXCESS BAGGAGE

10.3.1

The Passenger will be obliged to pay an extra charge for carriage of Baggage in excess of the Passenger’s free baggage allowance on FlyNamibia Weight Concept as follows:

10.3.2

Due to the nature of the smaller airports which FlyNamibia serves with medium-size aircraft‚ hold space may be restricted on full flights and/or in certain weather conditions. In the interest of operational safety‚ the Airline may opt to carry some baggage on the next available flight. There is no guarantee that the baggage is carried on the same flight.

10.3.3

An additional baggage allowance is available for purchase on most FlyNamibia-operated flights indicated by a ‘WV’ flight number. This additional baggage is subject to space available on the aircraft. Very important to note:

a) Additional baggage purchases are valid per sector. Multiple FlyNamibia sectors will require multiple purchases.

b) Excess baggage charges for other Airlines or connecting flights need to be paid directly to the Airline concerned.

c) If you have purchased insufficient excess baggage online‚ additional excess baggage can be purchased at the applicable airport.

d) No single item of checked baggage may exceed 32kg.

e) Online excess baggage purchases are restricted to checked baggage only

f) All excess baggage purchases are non-refundable regardless of whether they are utilized or not.

10.4

ITEMS NOT ALLOWED IN PASSENGER BAGGAGE

10.4.1

There are certain items that the Passenger must not include in Baggage. It is the Passenger’s responsibility to familiarise themselves with the applicable rules regarding Baggage. If the Passenger fails to comply with any of the applicable rules‚ then the Passenger and the Baggage will be refused carriage and the fare rules applicable to the Ticket will apply.

In addition‚ the Passenger will not be entitled to claim compensation for any prohibited item wrongfully included in Baggage sustains damage or causes damage to your Baggage.

10.4.2

The Passenger shall not include any of the following items in your Unchecked Baggage or Checked Baggage:

10.4.2.1

Items that are likely to endanger the aircraft or persons or property on board the aircraft‚ such as those specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the IATA Dangerous Goods Regulations (http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm)‚ and in our related regulations. If the Passenger is not familiar with those rules and regulations‚ please consult with the Airline; accordingly‚

10.4.2.2

Items that are prohibited from being carried by applicable Laws‚ regulations‚ orders‚ or governmental policy of any state to be flown from or to. It is the Passenger’s responsibility to familiarise themself with the applicable Laws‚ regulations‚ orders‚ or governmental policies that may be applicable;

10.4.2.3

Any drugs as defined in the Drugs and Drug Trafficking Act 140 of 1992‚ unless the use and possession of such drugs have been acquired from a medical practitioner‚ dentist‚ veterinarian (Medical Practitioner) or pharmacist acting on the oral instruction or written prescription of a Medical Practitioner or have otherwise been acquired in a lawful manner and as permitted in terms of applicable Laws (“Permitted Drugs”). All Permitted Drugs must be kept in your hand luggage‚ and you must have a medical letter on hand authorising you to use and possess the Permitted Drugs. Due to the public nature of airline travel and that of the business operations of the Airline‚ if you do not have the required medical authorisation to use and possess the Permitted Drugs‚ you will be prohibited from carrying such items on your person or from placing such items in Unchecked Baggage or Checked Baggage.

10.4.2.4

Items that are reasonably considered by the Airline to be unsuitable for carriage because they may be dangerous or unsafe or by reason of their weight‚ size‚ shape or character‚ or which are fragile or perishable having regard to‚ for example‚ the type of aircraft being used. Passengers must consult with the Airline about any concerns they may have about the suitability of the Baggage before they arrive at the airport;

10.4.2.5

Items attracting any form of duty if the Passenger is travelling as an unaccompanied child under the age of sixteen (16); or

10.4.2.6

War material. Passengers must please consult with the Airline if they have any doubt about whether any item constitutes war material.

10.4.3

The Passenger shall not include in Checked Baggage:                                                                                                Fragile‚ Perishable or Valuable items including‚ but not limited to:

1. cameras and camera lenses
2. computer equipment

1. house or car keys
2. jewellery
3. mechanical car parts
   1. medication or medical equipment which may be required inflight or during the Passenger’s trip or which cannot be quickly replaced if lost or damaged
   2. merchandise or stock (goods for sale‚ spare parts‚ trade samples etc.)
   3. money
   4. personal electronic devices
   5. precious metals
   6. samples
   7. stored data
      1. valuable documents (including business documents‚ Passports and other identification documents‚ negotiable papers‚ securities deeds etc.)
      2. any other items that may be considered of value

10.4.4

The Passenger must not include in Unchecked Baggage:                                                                                              

1. arms and ammunition

1. billiard‚ snooker‚ or pool cues

1. catapults

1. corkscrews

1. darts

1. duct tape

1. explosives or anything containing explosives (Christmas crackers‚ fireworks‚ or firecrackers) and incendiary materials

1. handcuffs

1. hard sporting balls (including cricket‚ field‚ golf‚ hockey or billiard‚ snooker‚ or pool balls)

1. hypodermic needles and syringes (unless required for medical reasons and accompanied by a medical certificate confirming the medical condition necessitating carriage)

1. knitting needles

1. knives of any kind‚ type‚ shape‚ or size

1. letter openers

1. martial arts devices

1. mechanical car parts

1. metal cutlery

1. nail files
   1. razor blades and straight razor blades (excluding safety razors and accompanying cartridge blades)

1. real‚ replica or toy weapons

1. scissors
2. slingshots

1. sporting bats and clubs (including‚ for example‚ baseball and softball bats‚ golf clubs‚ cricket bats‚ tennis racquets‚ badminton racquets and squash racquets etc.)
2. tradesmen’s tools

10.4.5

Prohibited Items:                                                                                                   

Certain items may not be accepted as Checked baggage‚ Carry-On baggage or on your person under any circumstances. The Airline does not accept any items which are considered to us to be unsuitable for carriage by Air because they are dangerous or unsafe. This includes any items which are likely to endanger the aircraft or persons or property on board the aircraft‚ as well as items that are prohibited by applicable laws or regulations. It is considered a criminal offence to make jokes or inappropriate comments regarding the carriage of such articles.

Such items include but are not limited to:

• § Toy guns
  • Disabling or electronic shock devices such as but not limited to pepper sprays and Tasers
  • § Fireworks
  • § Oxygen bottle carried onboard for personal use
    • § Any small vehicles powered by lithium batteries such as balance wheels‚ hoverboards or mini Segways.

10.4.6

Any article which in the Airline’s reasonable opinion or the reasonable opinion of airport security personnel‚ may be used as‚ or adapted for use as‚ a weapon with the potential to cause injury or incapacitation or to represent any other security or safety threat.

10.4.7

If an item of Unchecked Baggage becomes Checked Baggage (whether at the Passengers request or the Airline’s request)‚ the Passenger must immediately remove from it all items which are prohibited from inclusion in Checked Baggage as disclosed above.

10.4.8

The Airline is not responsible for any item removed from the Passenger’s Checked Baggage or Unchecked Baggage and retained by airport security personnel. It is the Passenger’s responsibility to check the security requirements applicable to your flight and departure airport prior to travel and‚ if personal items are removed from the Baggage by airport security personnel‚ it is the Passenger’s responsibility to ensure that they obtain a receipt from the airport security personnel and make arrangements for collection of such items.

10.5

LITHIUM BATTERIES

10.5.1

Lithium batteries installed in equipment are common in cameras‚ laptop computers‚ mobile phones‚ portable music players etc‚ must be switched off with measures taken to ensure they cannot be accidentally activated when placed in baggage.

10.5.2

All spare lithium batteries shall only be permitted in Carry-on Baggage excluding SkyCheck Baggage which must be protected from short circuit.

10.5.3

Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium Content (LC) (for non-rechargeable).

10.5.4

For devices carried in Checked Baggage and in Carry-on Baggage‚ measures must be taken to prevent unintentional activation –

a)     Separate the battery from the device

b)    Batteries must be individually protected as to prevent short circuits.

10.5.5

For spare batteries –

a)     No more than twenty (20) individually protected spare batteries per person.

b)    Batteries must be individually protected so as to prevent short circuits by placing them in original retail packaging or by otherwise insulating terminals e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch.

10.5.6

Use the following table to determine if the battery is acceptable:

To convert Amp-hours (Ah) to Watt-hours (Wh) multiply Ah x Voltage

10.5.7

Transportation of Portable Electronic Devices (PED) and spare batteries containing lithium batteries for personal use within‚ through‚ from and to NAMIBIA for personal use by both crew and Passengers shall be limited to a maximum of fifteen

(15) PED and maximum twenty (20) spare batteries per individual to carry onboard and in checked baggage. Quantities in excess of this shall be transported as cargo at the Passenger’s expense.

10.6

DANGEROUS GOODS

10.6.1

Dangerous Goods are items that may endanger the safety of an aircraft or persons on board the aircraft. They are also known as restricted articles and hazardous materials. Their carriage on aircraft is governed by the IATA Dangerous Goods Regulations and the Civil Aviation Safety Authority Regulations and must not be carried in Passenger or Crew Checked or Carry-on Baggage.

10.6.2

Civil Aviation Safety Regulations forbid the carriage of most items of Dangerous Goods onto an aircraft such as:

f)

Explosives‚ munitions‚ fireworks‚ flares

Including fire and Christmas crackers‚ toy caps‚ detonators and fuses.

g)

Spare batteries

See Clause 10.5

h)

Infectious substances

Substances that are known or expected to contain pathogens and other agents such as prions‚ which can cause disease in humans or animals.

i)

Oxidizing materials

Such as bleaching powder and peroxides.

j)

k)

Toxic substances

Disabling or incapacitating sprays‚ infectious or biologically haNADdous material e.g.‚ infected blood‚ bacteria and viruses‚ poisons etc.

Magnetic Materials

Strong magnets such as those in some loudspeakers and laboratory equipment

l)

Radioactive materials

E.g.‚ medicinal‚ or commercial isotopes

m)

Miscellaneous

Including asbestos‚ charcoal‚ and engines

10.6.3

Dry ice can be used as a refrigerant to pack perishables in cabin baggage provided it is packaged in a ventilated container to permit the release of carbon dioxide gas. This is limited to one kilogram (1kg) of dry ice per Passenger.

Please note: the container must be declared upon check-in and marked with the following information:

a)     Name of the contents being cooled

b)    Net weight

c) A sticker clearly visible with the words “DRY ICE”.

10.7

LIMITED RELEASE BAGGAGE

10.7.1

Limited Release baggage refers to the limitation of liability against FlyNamibia for damage or loss sustained by any duly identified item of Checked Baggage the Passenger may wish to take with.

10.7.2

Such Baggage automatically includes all goods‚ bags‚ sporting equipment etc.‚ which cannot be delivered to the Baggage distribution section by means of the usual conveyor belt. It also covers Baggage that is unsuitably packed‚ fragile‚ perishable‚ not permitted as Cabin Baggage and late check-in.

10.7.3

Items accepted under cover of the Limited Release procedure are transported at the Passenger’s own risk. The act of handing such duly identified pieces of Baggage over to the Airline indemnifies the Airline from subsequent claims for alleged damage or pilferage from such items or the contents.

10.8

HUNTING RIFLES and AMMUNITION

10.8.1

No hand weapons (small arms‚ handguns i.e.‚ pistols/revolvers used for self-defence purposes) will be accepted or may be transported on the Airline.

10.8.2

Only Hunting Rifles‚ Hunting Handguns (used for the hunting of game)‚ Hunting Shotguns and Sport Firearms will be transported as Checked baggage. A handling fee is applicable to/from all destinations operated by FlyNamibia and payment made at time of booking. The link below can be used to obtain the current applicable rates.

Passengers under the age of eighteen (18) will not be allowed to check in any type of firearm or weapon as Checked Baggage.

10.8.3

If the Passenger wishes to carry rifles and shotguns as Checked Baggage it is the Passenger’s responsibility to inform themself of‚ and ensure that you have obtained‚ all required clearances from the applicable government authorities of the country of departure and the country of destination and have notified the Airline by at least three (3) Business Days before commencement of the flight.

10.8.4

Rifles and shotguns will not be accepted as Checked Baggage‚ unless approved by the Airline no less than three (3) days before the Passenger’s flight. Rifles shall be unloaded with the safety catch on‚ and suitably packed and accompanied by all documents legally required by the countries of departure‚ destination‚ and any stopovers.

10.8.5

Maximum five (5) kilograms of ammunition is allowed per passenger. Ammunition shall never be carried in the cabin or flight deck of the aircraft. Securing of handgun and/or rifle cases and/or ammunition cases may not be done with cable ties/tie wraps. They shall always be secured by a sturdy and robust lock.

10.8.5.1

DOMESTIC TRAVEL

Within Namibian‚ hunting and sporting ammunition may not be stored in the same case as the firearm nor within Checked in baggage‚ it must be packed separately.

10.8.5.2

BETWEEN INTERNATIONAL and REGIONAL TRAVEL via NAMIBIA (JNB/CPT/DUR)

Hunting and sporting ammunition may be checked through NAMIBIA in Checked in baggage if permitted by the State (Country) travelling to/from e.g.‚ NYC-FRA-JNB- BUQ and vice versa.

10.8.5.3

BETWEEN DOMESTIC and INTERNATIONAL/REGIONAL

• Travel to NAMIBIA

Passengers will need to package their hunting and sporting ammunition separate from their Checked in baggage at the first point of entry into NAMIBIA for all Domestic flights for security clearance by Namibian authorities.

• Travel from NAMIBIA

Passengers require NAMPOL clearance of their hunting and sporting rifles and ammunition prior to check-in and then are permitted to pack ammunition into  Checked in baggage as per the laws of the State (Country) they are travelling to.

10.8.5.4

FlyNamibia shall not be held responsible if ammunition is confiscated from Checked in baggage by Airport security or Police.

10.8.6

The Airline will have no liability or responsibility where any item accepted under Clause 10.4.5 (Prohibited Items) and/or 10.4.6 is removed from the Passenger’s Checked Baggage and/or retained or destroyed by security personnel‚ government officials‚ airport officials‚ police or military officials or other Airlines involved in the Passenger’s carriage.

10.8.7

Hunting rifles and sport firearms licensed in the category “sport” packed in a gun case or rifle bag form part of sporting equipment where an additional 15kg free baggage allowance will be permitted. Thereafter‚ the excess baggage allowance will be raised as applicable including the handling fee charge.

10.8.8

The items below fall under the special service request as weapons and need to meet the booking procedure requirements and   shall   incur a   handling fee charge see Clause 10.8.2:

10.9

RIGHT TO REFUSE CARRIAGE OF BAGGAGE

10.9.1

The Airline reserves the right to refuse to carry Baggage that contains any of the items described in Clause 10.4.3 and Clause 10.4.4 (Items Not Allowed in Passenger Baggage) regardless of whether and when the Airline is informed or discovers the presence of any such items.

10.9.2

The Airline reserves the right to refuse to accept Baggage for carriage if the Airline reasonably considers that it is unsuitable for carriage‚ whether because of its size‚ shape‚ appearance‚ weight‚ content‚ character‚ or for safety or operational reasons‚ or for the comfort of other Passengers. If the Passenger has any doubt about particular items‚ please request guidance from the Airline or its Authorised Agents.

10.9.3

The Airline reserves the right to refuse to accept Baggage for carriage if the Airline reasonably believes that it is not properly and securely packed in suitable containers. If the Passenger has any doubt about the suitability of containers used for Baggage‚ please request guidance from the Airline or its Authorised Agents.

10.10

RIGHT TO SEARCH‚ SCREEN AND X-RAY

10.10.1

For reasons of safety‚ health‚ and security‚ and to ensure that the Passenger is not carrying any items prohibited by these Conditions of Carriage in Baggage‚ the Airline may search‚ screen and x-ray the Passenger’s Baggage.

The Airline will endeavour to search the Passenger’s Baggage while you are present‚ but if the Passenger is not readily available; the Airline reserves the right to search it in the Passenger’s absence. If the Passenger does not allow the Airline to conduct all such searches‚ scans and x-rays‚ the Airline reserves the right to refuse carriage to the Passenger and their Baggage.

10.10.2

The Passenger is obliged to allow security checks of the Passenger’s Baggage by government officials‚ airport officials‚ police or military officials and other Airlines involved in the Passenger’s carriage.

10.10.3

If a search‚ screen‚ or x-ray causes damage to the Passenger’s Baggage‚ the Airline will not be liable for the damage unless it can be reasonably proved that it was caused solely by our gross negligence or wilful misconduct.

10.10.4

Please note that the security authorities of some countries require that Checked Baggage is secured in such a manner that it can be opened without the possibility of causing damage in the absence of the Passenger. It is the Passenger’s responsibility to make themselves aware of this and comply with any such requirements.

10.11

CHECKED BAGGAGE

10.11.1

Please fasten a tag or secure a sticker or a business card on the inside as well as the outside of the Baggage with the Passenger’s name‚ full address‚ and a telephone number at which the Airline can contact the Passenger.

10.11.2

When the Passenger checks in Checked Baggage‚ the Airline will attach a Baggage Identification claim tag for each piece of the Passenger’s Checked Baggage to the back of the Passenger’s boarding pass which must be retained in the event of a claim with the Airline.

10.11.3

Checked Baggage will normally be carried on the same aircraft as the Passenger‚ but it may be necessary for it to be carried on another aircraft on a different flight (for example‚ for safety‚ health‚ security‚ operational reasons or due to the size or weight of the Checked Baggage or non-compliance with these Conditions of Carriage).

10.11.4

In the event that the Airline carries the Passenger’s Checked Baggage on another flight‚ the Airline will endeavour to deliver it (provided it wasn’t excess‚ or misconnection due to insufficient connecting time for transfer of Baggage or due to insufficient connecting time) to the physical address the Passenger has supplied‚ provided that the address is within the local municipal boundaries of the airport of  destination‚ unless the Law at the place of collection requires the Passenger to be present at the airport of arrival for customs clearance or the reason for carriage on another aircraft related to the size or weight of the Checked Baggage or non-compliance with these Conditions of Carriage.

If the address falls outside of the local municipal boundary of the airport of destination‚ the Passenger will be obliged to collect the Checked Baggage from the airport and will have no further claims against the Airline whatsoever.

10.11.5

Unless the Airline decides in its reasonable discretion that the Passenger’s Checked Baggage will not be carried on the same flight as the Passenger‚ the Airline will not carry the Checked Baggage if the Passenger fails to board the aircraft on which it is loaded or‚ having boarded‚ or the Passenger leaves the aircraft before takeoff or at a point of transit‚ without re-boarding.

10.11.6

The Airline will only carry the Passenger’s excess Baggage on the same flight as the Passenger if there is suitable space available on the aircraft and the Passenger has paid the applicable extra charge for carriage of Baggage in excess of the free  Baggage allowance. At no time is carriage for excess Baggage guaranteed.

10.11.7

For handling purposes‚ no suitcase may weigh more than thirty-two (32) kilograms. Baggage weighing more than thirty-two (32) kilograms will not be accepted for carriage unless the additional weight is carried in a separate bag or suitable container.

10.12

UNCHECKED BAGGAGE

10.12.1

Each Passenger (except infants not occupying a seat) is entitled to carry one (1) bag in the cabin with total dimensions of one hundred and fifteen (115) centimeters and eight (8) kilogram weight‚ measuring a maximum of fifty-two (52) by forty (40) by twenty-three (23) centimetres. All Unchecked Baggage must be small enough to fit under the seat in front of the Passenger or inside the overhead storage compartments in the cabin of the aircraft. No baggage may be placed on the seat.

10.12.2

In the event that the Passengers Unchecked Baggage is too big to be stored in this way Clause 10.12.1‚ or is of excessive weight or considered unsafe for any reason‚ the Passenger must check it in for carriage as Checked Baggage and pay any excess Baggage charge in the event that the free Baggage allowance has already been used up by other Checked Baggage.

10.13

COLLECTION AND DELIVERY OF CHECKED BAGGAGE

10.13.1

Unless Clause 10.11.3 requires the Airline to deliver the Checked Baggage to the Passenger‚ the Passenger must collect their Checked Baggage as soon as it is made available at the destination or Stopover.

If the Passenger does not collect it within a reasonable time‚ the Airline reserves the right to charge the Passenger a storage fee. In the event that the Passenger’s Checked Baggage remains unclaimed for three (3) months after it is made available at the Passenger’s destination or Stopover‚ the Airline reserves the right to dispose of it and retain any proceeds of the disposal for our benefit without notice or liability to the Passenger.

10.13.2

Only the person holding the Baggage Identification Tag may claim a piece of Checked Baggage. The Airline accepts no responsibility for checking the identity or authority of the person holding the Baggage Identification Tag or for checking that such person has a right to collection.

10.13.3

In the event that the person claiming a piece of Checked Baggage cannot produce the required Baggage Identification Tag‚ that person must prove that the Baggage is his or hers before the Airline will allow collection of the Checked Baggage. The Airline accepts no responsibility for making anything other than limited enquiries of the person claiming the Baggage when assessing the right to collection.

10.14

ANIMALS – GENERAL

10.14.1

Domestic FlyNamibia Flights: the Airline will only accept domestic animals that are limited to small and medium-sized cats‚ dogs and small household birds as Checked Baggage with a maximum crate weight of 32kg including the animal.

10.14.2

Regional FlyNamibia flights: All other livestock and animals on Regional flights shall only be transported as manifested cargo. For further information call FlyNamibia +264833390011

10.14.3

The Airline will not accept a domestic animal for carriage unless the Passenger has applied for‚ and obtained‚ its prior approval and the Passenger meets all the following conditions and our applicable Regulations.

Passengers travelling with domestic pets must contact the FlyNamibia Reservations Support desk +264 83 339 0011 or email info@flynamibia.com.na to request permission for the domestic pet to travel. This can be booked from Monday to Friday 07h30 – 17h00 and must be done no later than three (3) Business Days prior to departure. For flights over a weekend‚ as well as Monday‚ the cut-off for the necessary pet arrangements must be no later than 15h00 on the Friday prior to departure.

10.14.4

Passengers must allow extra time beyond the required check-in time for the flight to allow enough time to process the pet.

10.14.5

The domestic animal must be properly crated by the Passenger in a suitable container for carriage in the hold of an aircraft in accordance with all applicable legal requirements and the following conditions have been adhered to -

a)     Be leak and escape-proof.

b)    Be properly ventilated but not allow any part of the animal from protruding outside of the container.

c)     Provide enough room for the animal to freely stand‚ lie down and turn around.

d)     Contain absorbent material or litter.

e)     Have functional handles on the kennel's exterior to prevent tilting and any direct contact with the animals.

f)      Be closed securely‚ but not locked.

g)    Have labels with the words "Live Animal" on the top and on at least one side supplied by the Airline.

h)     Be made of metal‚ wood‚ or a hard plastic/composite.

i)       Have necessary supplies of food and water.

10.14.6

The domestic cat or dog must be accompanied by‚ and the Airline is shown upon check-in the following:

a)    Valid Veterinary health booklet.

b)   Rabies certificate. Rabies inoculations are compulsory nationwide and must be administered yearly in accordance with IATA regulations.

c)    Inoculation for cats and dogs above the age of 3 months must be inoculated against Rabies‚ this should be done annually. There is a waiting period of 7 days (if the animal is older than 1 year) or 14 days (for 1st time in inoculation or if they are between 3 and 12 months) after their rabies inoculation‚ prior to the dog or cat travelling.

This excludes small household birds‚ asno vaccines within the borders of NAMIBIA.

10.14.7

Animals do not form part of the free baggage allowance and the Passenger is required to pay the charges at the airport upon check-in which is applicable to containers with the animal inside‚ unless the animal is a Service dog Clause 6.9 or an Emotional Support dog Clause 6.10.

10.14.8

The Airline will not be responsible for the loss‚ injury‚ sickness‚ or death unless caused solely by its gross negligence and/or wilful misconduct which must be reasonably proved by the Passenger.

10.14.9

In the event that an animal is carried by the Airline without being accompanied by all the certificates and permits required‚ the Airline will have no liability to the Passenger for any loss the Passenger may suffer and the Passenger will pay or reimburse the Airline (upon request) for any fines‚ costs‚ losses or liabilities imposed on or incurred by us as a result of the absence of one or more required certificates or permits.

10.14.10

The Airline reserves the right to deny carriage to domestic animals at its reasonable discretion and does not guarantee that it will be able to provide carriage to domestic animals on all the flights that it operates.

10.14.11

No puppy or kitten may be transported via air under 8 weeks of age. When an animal is flown of an age between 8 and 16 weeks‚ whether the animal was vaccinated or not‚ the animal must be accompanied by proof of the mother’s vaccination. For the mother’s vaccination to be considered valid she must have received her vaccination at least 30 days but no longer than 12 months prior to giving birth to the specific animal.

10.14.12

According to the Animal Diseases Act 35 of 1984 - control measure against Rabies - "all dogs and cats in the Republic shall be immunised with an efficient remedy by an officer‚ veterinarian or authorised person at the age of three months followed by a second vaccination within 12 months‚ at least 30 days after the first vaccination and thereafter every three years. Dogs and cats younger than three months may be vaccinated provided that they are again vaccinated at the age of three months‚ followed by a third vaccination within 12 months and thereafter every three years."

In order to adhere to the legislation‚ the following is required when cat(s) and or dog(s) are transported on our domestic flights:

-    An inoculation booklet confirming that the cat(s) and or dog(s) are 8 weeks and older.

-    A valid proof of vaccination against Rabies for cats and dogs of 3 months and older.

-    The proof of Rabies vaccination may not be older than 3 years from the last Rabies vaccination received.

10.15

SKYCHECK BAGGAGE

10.15.1

The Airline provides a special SkyCheck facility for hand luggage weighing no more than five (5) kilograms in the interests of in-flight comfort and speedy boarding and departure procedures. When the Passenger boards one of the Airline’s flights‚ simply place any hand luggage that you will not need during the flight on the Skycheck cart next to the boarding steps. The hand luggage will be waiting for the Passenger upon disembarkation from the aircraft at the destination.

10.15.2

It is the Passenger’s responsibility to ensure that the Baggage placed on the SkyCheck cart is adequately secured and insured. The Passenger must ensure that all  the valuable items are removed from the hand Baggage prior to placing them on the Skycheck cart. The Airline will not be liable for damages or losses in respect of valuable‚ fragile‚ or perishable items contained in Baggage placed on the Skycheck cart.

10.16

SPECIAL BAGGAGE ITEMS

10.16.1

PHOTOGRAPHIC EQUIPMENT

a)     Passengers traveling with photographic equipment pertaining to lenses and cameras will be allowed to carry the equipment on board as long as the allowance is within the current hand baggage regulations - total dimensions 115cm and maximum 8kg.

b)    Any other photographic equipment i.e.‚ lighting equipment‚ tripods‚ props etc. must be packed in cases or boxes as Checked Baggage.

c)     Should the weight and dimensions exceed the allocated 8kg hand luggage allowance‚ an excess charge will be charged‚ and the Passenger will be allowed to carry the equipment pertaining to lenses and cameras to the aircraft. The bag will be tagged with a SkyCheck tag and will be placed in the SkyCheck facility.

d)    All Passengers travelling with FlyNamibia must advise the Airline at least three (3) Business days prior to departure that they will have photographic equipment.

10.16.2

MUSICAL INSTRUMENTS

Musical instruments‚ e.g.‚ cello‚ harp‚ guitar etc. are not permitted in the aircraft cabin and accepted only as Checked Baggage for placement in the hold compartment. This type of baggage shall have a “Fragile” sticker attached and the Passenger shall be required to sign a Limited Release tag. Advance arrangements must be made no later than three (3) Business days prior to departure. The musical instrument must be in its hard-shell case for appropriate protection.

10.16.3

10.16.3.1

EXTRA SEAT FOR DIPLOMATIC BAGGAGE IN THE CABIN

Holders of a Diplomatic passport or a laissez-passer diplomatic travel document are permitted to purchase the seat next to them for use of a bag being accommodated in the cabin and is calculated by adding the length + width + height as follows:

Trunks and crates are not allowed. The kilograms placed on the seat will not be deducted from the total free checked baggage allowance. Items placed on a seat must be adequately packed to prevent damage.

10.16.3.2

The diplomatic cabin bag may not obstruct any view out of the cabin window or any emergency exit path. The bag may not be taller than the seat back and may not obstruct any ordinance sign. The seatbelt shall be strapped over the top of the bag only‚ should this not be done the bag may not be transported in the cabin.

10.16.3.3

Only Diplomatic Baggage may be kept on a seat‚ no other bag may be kept on a passenger seat and must be pre-confirmed in the same PNR as a special service request IATA code DIPB prior to ticket issuance no later than 3 Business days prior to flight departure‚ subject to seat availability.

10.17

DELAYED BAGGAGE

10.17.1

Notify the baggage service agent prior to leaving the airport. A missing bag file will be opened in the baggage tracing system to assist with the recovery of your bag‚ and you will be given a file reference number.

10.17.2

A twenty-one (21) day tracing period is required for us to locate the baggage before a final claim process can commence. Should the bag be located‚ a baggage service agent will contact you to arrange its return.

10.17.3

When International or Domestic Checked baggage is delayed‚ the baggage service agent may authorise interim expenses to purchase essential items such as toiletries necessary for immediate use only to Passengers who do not reside in the city where the delay of the baggage occurred.

This "first need" expense can be up to an allowance of three hundred and fifty Namibian Dollar (NAD350) per day after twelve (12) hours until the Passenger is in possession of the Checked Baggage and limited to five (5) days. The Passenger needs  to purchase the “first need” items and receipts for payout are required and will be deducted from the final claim settlement if the Baggage is not located.

To obtain a reimbursement of expenses‚ submit the FlyNamibia Baggage Claim form with the supporting documentation as listed in the claim form within thirty (30) days of authorisation by e-mail to info@flynamibia.com.na

10.18

MISSING BAGGAGE

10.18.1

Certain events‚ such as adverse weather conditions‚ technical problems with baggage handling or a baggage label being torn off‚ can potentially lead to baggage not arriving at the destination airport at the same time as the Passenger. FlyNamibia will take all necessary measures to reunite you with your baggage as quickly as possible.

10.18.2

Should a Passenger be unable to find one or more of their bags on arrival‚ this should be reported immediately to the local baggage service desk so that an official report can be filed. FlyNamibia will require exact details of the contents of your baggage‚ the Passenger’s name‚ address‚ contact details and the description of your baggage. FlyNamibia will issue a “Property Irregularity Report PIR” document together with a reference number. The Passenger must keep the PIR to track their request.

10.18.3

FlyNamibia will search for the missing baggage with the help of a worldwide baggage tracing system to which several hundred Airlines are affiliated. The baggage service agent will be able to tell the Passenger of any progress in tracing the bags. The telephone number will be on the written confirmation of the lost baggage report together with a reference number (example: MQPWV812345) which will be required for identification. As soon as your baggage is located‚ FlyNamibia will contact the Passenger to arrange its return.

10.18.4

Please take particular note of Clause 10.1 (Baggage general) regarding:

1. Adequate travel insurance‚
2. Fragile‚ Perishable and Valuable items‚

10.19

DAMAGED BAGGAGE

10.19.1

The Airline will not be liable for damage to Unchecked Baggage unless caused by our gross negligence or wilful misconduct which must be reasonably proved by the Passenger. Damages caused to any Checked Baggage which exceeds the applicable free baggage allowance shall not be liable to compensation.

10.19.2

Damage to Checked Baggage should be reported to and viewed by the baggage service agent immediately after the arrival of your flight where possible.

10.19.3

The Airline will not accept liability for damage to Baggage resulting from inherent defects‚ quality‚ or vice of the Baggage. Likewise‚ the Airline will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigours of transportation by air.

10.19.4

The Airline will not be liable for damage to any item included in the Passenger’s Baggage which the Passenger is prohibited from including in terms of Clause 10.4 (Items Not Allowed in Passenger Baggage).

10.19.5

DAMAGED BAGGAGE PROCESS:

a)     The damaged baggage must be forwarded to FlyNamibia Baggage Claims office at Eros Airport in Windhoek. Take the damaged bag to your arrival airport and they will forward the damaged baggage on your behalf.

b)    The FlyNamibia Baggage Claims supervisor will assess the extent of the damage of repair or possible replacement.

c)     The maximum replacement value will be seven hundred and fifty Namibian Dollar (NAD750.00).

d)    The onus lies with the Passenger to collect the bag after the repair work has been completed.

10.19.6

Where carriage of the Passenger’s Baggage is performed by successive IATA registered Airlines and either the Warsaw Convention or the Montreal Convention applies to that carriage‚ the Passenger is entitled to make a claim against the Airline if the Airline is the last Airline in that carriage‚ unless the Airline can prove that the damage occurred with a previous carrier.

10.20

TIME LIMIT FOR BAGGAGE CLAIMS

10.20.1

If the Passenger receives Checked Baggage without registering a complaint if applicable‚ the absence of such a complaint will be sufficient evidence that the Checked Baggage was received in good condition unless the Passenger proves to the contrary.

10.20.2

If Passenger claims compensation from the Airline for mishandled Checked Baggage‚ the Passenger must notify the Airline as follows -

10.20.2.1

In the event Checked Baggage is damaged‚ the Passenger must report the damage in writing to the Airline upon arrival.

10.20.2.2

In the event items are missing from Checked Baggage‚ the Passenger must report

this with the Airline in writing within seven (7) Days from the date of arrival at your destination.

10.20.2.3

In the event that lost Checked Baggage is not found within twenty-one (21) Days from receipt of the written complaint‚ the Airline will compensate the Passenger according to the applicable international and national regulations and standards as described in these Conditions of Carriage.

10.21

PROCESSING OF BAGGAGE CLAIMS FOR DAMAGE‚ PILFERAGE‚ DELAYED AND TOTAL LOSS.

10.21.1

A FlyNamibia Passenger property claim form must be completed in English and sent back to our Baggage Claims department. Any missing forms or unfurnished information will delay the claim process.

The claim assessment takes up to twenty (20) Business days to process from date the completed claim form and all supporting documentation has been received by FlyNamibia. (excluding excess luggage/kg’s)

The final claim payment conversion rate varies according to currency fluctuation taken on the day of travel not payment.

10.21.2

The Passenger is advised to purchase insurance to cover instances where the actual value or replacement cost of the Baggage may exceed the Airline’s liability limitation.

10.21.3

All claims in regard to missing‚ delayed or damage to Checked Baggage must be submitted in writing to:

E-mail: info@flynamibia.com.na

10.21.4

The FlyNamibia Passenger property claim form must have the following documents accompany it:

a)     Copy of the boarding pass

b)    Copy of the E-ticket Itinerary Receipt

c)      Copy of printed receipts for first need items (if applicable)

d)    Copy of baggage claim tags

e)     Banking details – BANK ACCOUNTS OUTSIDE OF NAMIBIA

An official letter (the Airline will not be liable for any charges related to the official letter) from the bank confirming the banking details as follows:

• Full bank name
• Full physical address of bank
• Sort/ swift code
• Branch code
• IBAN code
• Type of account
• Account number
• Name of account holder (person submitting claim)

A penalty of four hundred Namibian Dollar (R400.00) will be charged if the Forex is returned due to incorrect banking details.

NOTE: International payments can take up to thirty (30) days.

f)       Banking details – BANK ACCOUNTS INSIDE NAMIBIA

An official letter from the bank confirming the banking details as follows:

• Full name of bank
• Branch code
• Type of account
• Account number
• Name of account holder (person submitting the claim)

Note: no payment will be made on behalf of a person. Only the Passenger who travelled may submit a claim with their banking details unless the Passenger is a minor.

10.21.5

INTERNATIONAL TRAVEL

The compensation for Baggage claims shall be limited for International carriage‚ and in respect of which the Montreal Convention applies‚ to the national currency equivalent of one thousand one hundred and thirty-one (1‚131) Special Drawing Rights (SDRs) as follows:

a)     All claims submitted must be substantiated by a sworn affidavit in the presence of a Commissioner of Oaths (the Airline will not be liable for any charges related to the affidavit)‚

b)    Authenticated‚ printed‚ documentary proof of purchase for the items claimed (original receipts) indicating the date of purchase and price of purchase.