TABLE OF CONTENTS
1. WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS.. 5
1.1 DEFINITIONS.. 5
1.2 INTERPRETATION.. 8
2. WHEN THESE CONDITIONS APPLY. 9
2.1 INTRODUCTION.. 9
c2.2 GENERAL. 9
2.3 OVERRIDING LAW... 10
2.4 CODESHARES.. 11
2.5 HEALTH ADVISORY FOR COVID-19. 12
3. TICKETS AND IDENTIFICATION.. 12
3.1 GENERAL REQUIREMENTS.. 12
3.2 TICKET VALIDITY PERIOD.. 14
3.3 NON-USE OF TICKET.. 15
3.4 USING FLIGHT COUPONS IN THE RIGHT SEQUENCE.. 16
3.5 NAME AND ADDRESS OF CARRIER.. 16
4. FARES‚ CARRIER IMPOSED CHARGES AND SURCHARGES‚ AND TAXES‚ FEES‚ CHARGES‚ AND CURRENCY. 17
4.1 FARES‚ CARRIER-IMPOSED CHARGES AND SURCHARGES.. 17
4.2 TAXES‚ FEES‚ AND CHARGES.. 17
4.3 CURRENCY.. 18
5. RESERVATIONS. 18
5.1 GENERAL. 18
5.2 RESERVATION REQUIREMENTS.. 18
5.3 TIME LIMITS FOR PAYMENT OF THE FARE.. 19
5.4 RECONFIRMING RESERVATIONS.. 19
5.5 PERSONAL INFORMATION.. 19
5.6 CANCELLATION OF FLIGHTS.. 20
5.7 SEATING.. 20
5.8 AIRCRAFT.. 21
6. MEDICAL AND SPECIAL ASSISTANCE. 21
6.1 FITNESS TO FLY.. 22
6.2 PASSENGERS WITH SPECIAL NEEDS.. 22
6.3 STANDARD INFORMATION NEEDED FOR ANY WHEELCHAIR REQUEST.. 26
6.4 SITUATIONS WHERE DOCTORS MEDICAL REPORT IS REQUIRED.. 27
6.5 DIABETICS.. 28
6.6 PORTABLE OXYGEN CONCENTRATORS‚ VENTILATORS‚ RESPIRATORS‚ and CPAP/PAP MACHINES.. 28
6.7 MENTAL DISABILITY.. 29
6.8 CARRIAGE OF PREGNANT PASSENGERS AND NEWBORN CHILDREN.. 30
6.9 SPECIAL ASSISTANCE.. 31
6.10 SERVICE DOGS.. 31
6.11 EMOTIONAL SUPPORT DOGS.. 32
6.12 PASSENGER REIMBURSEMENT FOR MEDICAL EXPENSES AND DIRECTLY RELATED EXPENSES INCURRED BY FLYNAMIBIA ON THEIR BEHALF.. 33
6.13 CARRIAGE OF UNACCOMPANIED CHILDREN.. 34
7. CHECK- IN FLIGHT AND BOARDING TIME REQUIREMENTS. 36
7.1 CHECK–IN TIMES.. 36
7.2 FLIGHT CLOSURE TIMES.. 37
7.3 FLIGHT BOARDING TIMES.. 37
7.4. BOARDING GATE CLOSING TIMES.. 37
7.5 GENERAL CHECK–IN INFORMATION.. 37
7.6 CHECK–IN OPTIONS.. 38
8. REFUSALS AND LIMITATION OF CARRIAGE. 39
8.1 RIGHT TO REFUSE CARRIAGE.. 39
8.2 REIMBURSEMENT OF COSTS.. 41
8.3 GROUND SERVICES.. 41
8.4 ON BOARD SERVICES.. 41
8.5 WEIGHT LIMITATIONS.. 41
9. FLIGHT SCHEDULES. 41
9.1 GENERAL. 42
9.2 DISRUPTION TO OPERATION AS A RESULT OF GOVERNMENT REGULATIONS.. 42
9.3 REMEDIES FOR CANCELLATION‚ REROUTING AND DELAYS FOR TECHNICAL OR OPERATIONAL DELAYS CAUSED BY FLYNAMIBIA (excluding Force Majeure and Force Majeure for 3rd parties). 43
9.4 WEATHER DELAYS.. 44
9.5 SCHEDULE CHANGE.. 45
9.6 DENIED BOARDING.. 46
9.7 DENIED BOARDING COMPENSATION.. 46
10. BAGGAGE. 47
10.1 BAGGAGE ALLOWANCE.. 47
10.2 EXCESS BAGGAGE.. 48
10.3 BAGGAGE PROCEDURES AND REQUIREMENTS.. 49
10.4 ITEMS UNACCEPTABLE AS BAGGAGE.. 51
10.5 LITHIUM BATTERIES.. 53
10.6 DANGEROUS GOODS.. 54
10.7 LIMITED RELEASE BAGGAGE.. 55
10.8 HUNTING RIFLES AND AMMUNITION.. 55
10.9 RIGHT TO REFUSE CARRIAGE OF BAGGAGE.. 57
10.10 RIGHT TO SEARCH‚ SCREEN AND X-RAY PASSENGER AND BAGGAGE.. 57
10.11 CHECKED BAGGAGE.. 58
10.12 UNCHECKED BAGGAGE.. 58
10.13 COLLECTION AND DELIVERY OF CHECKED BAGGAGE.. 59
10.14 ANIMALS – GENERAL. 59
10.15 SKYCHECK BAGGAGE.. 61
10.16 SPECIAL BAGGAGE ITEMS.. 61
10.17 DELAYED BAGGAGE.. 62
10.18 MISSING BAGGAGE.. 63
10.19 DAMAGED BAGGAGE.. 63
10.20 TIME LIMIT FOR BAGGAGE CLAIMS.. 64
10.21 PROCESSING OF BAGGAGE CLAIMS FOR DAMAGE‚ PILFERAGE‚ DELAYED AND TOTAL LOSS. 64
11. REFUNDS. 66
11.1 GENERAL. 66
11.2 INVOLUNTARY REFUNDS.. 67
11.3 VOLUNTARY REFUNDS.. 68
11.4 RIGHT TO REFUSE REFUND.. 68
11.5 REFUND CURRENCY.. 68
11.6 BY WHOM TICKET REFUNDABLE.. 68
11.7 WAIVER REQUESTS FOR VOLUNTARY REFUNDS.. 69
11.8 MEDICAL CERTIFICATES FOR REFUNDS.. 69
12. BEHAVIOUR ABOARD AIRCRAFT. 69
12.1 GENERAL. 69
12.2 ON BOARD ALCOHOL. 70
12.3 SMOKING POLICY.. 70
12.4 BREACH OF DUTY.. 70
13. ARRANGEMENTS FOR ADDITIONAL SERVICES. 71
14. TRAVEL DOCUMENTS‚ ENTRY REQUIREMENTS‚ CUSTOMS INSPECTION AND SECURITY SCREENING. 71
14.1 GENERAL. 71
14.2 REFUSAL OF ENTRY.. 73
14.3 RESPONSIBILITY FOR FINES‚ DETENTION COSTS AND OTHER CHARGES.. 73
14.4 RETURN OF CONFISCATED TRAVEL DOCUMENTS.. 73
14.5 CUSTOM INSPECTION.. 73
14.6 SECURITY INSPECTION.. 73
15. SUCCESIVE ARILINES. 73
16. LIABILITY FOR DAMAGE. 74
16.1 APLICABILITY.. 74
16.2 SCOPE OF LIABILITY.. 74
16.3 GENERAL LIMITATION.. 74
16.4 DEATH OR INJURY OF PASSENGERS.. 75
16.5 ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY.. 76
1. WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS
1.1 DEFINITIONS
All Passengers issued with a Ticket for carriage by air on FlyNamibia will have a Contract of Carriage. This Contract gives the Passenger the right to be carried on a flight or series of flights and its terms are governed by:
a) The terms and conditions of contract of the Ticket
b) These conditions of carriage; and
c) The applicable Conventions
AIRLINE DESIGNATOR CODE means the two-characters or three letters which identify air carriers. FlyNamibia’ s airline code is 4Z8.
AUTHORISED AGENT means a Passenger sales agent who has been appointed to represent FlyNamibia in the sale of air Passenger transportation on our services and‚ when authorized‚ on the services of other carriers.
AGREED STOPPING PLACES means any place set out in the Passenger Ticket or shown in our timetables as a scheduled stop (regardless of duration) between the first place of departure and the last place of destination in the Passengers Ticket.
BAGGAGE means the personal property accompanying the Passenger in connection with their trip. Unless FlyNamibia determines otherwise‚ Baggage consists of the Passenger's Checked Baggage and Unchecked Baggage.
BAGGAGE CHECK means those portions of the Ticket which relate to the carriage of your Checked Baggage.
BAGGAGE IDENTIFICATION TAG means a document issued solely for identification of each piece of Checked Baggage.
BUSINESS DAY means any Day other than a Saturday‚ Sunday‚ or Namibian public holiday.
CARRIAGE is equivalent to "transportation".
CHECK-IN DEADLINE means the time limit FlyNamibia has set for the Passenger to complete the process of checking-in formalities and receive a boarding pass.
CHECKED BAGGAGE means Baggage FlyNamibia takes into custody for carriage in the hold of an aircraft for which FlyNamibia has issued a baggage tag to the Passenger.
CLAIM TAG means a tag issued to passengers to claim baggage at the destination airport.
CONDITIONS OF CARRIAGE mean the conditions of carriage contained herein.
CONNECTING FLIGHT means a subsequent flight providing onward travel on the same ticket or on a conjunction ticket.
CONJUNCTION TICKET means a Ticket issued to the passenger in conjunction with another Ticket‚ which together constitute a single contract of carriage.
COUPON means both a paper Flight Coupon and an Electronic Coupon‚ each of which entitles the named passenger to travel on the flight identified on it.
CONVENTION means that Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12 October 1929 or that Convention as amended at The Hague‚ 26 September 1955 and‚ Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28 May 1999‚ whichever may be applicable.
CUSTOMER or PASSENGER means any person (whether adult‚ child or infant) holding a Ticket to be contracted with FlyNamibia for carriage in an aircraft (except members of crew).
DAMAGE includes death‚ wounding‚ or bodily injury to a Passenger‚ loss‚ partial loss‚ or theft of or other damage to Baggage‚ arising out of or in connection with carriage or other services incidental thereto performed by FlyNamibia.
DAYS mean calendar days‚ including all seven days of the week; provided that‚ for the purpose of notification‚ the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket‚ the day upon which the Ticket is issued‚ or the flight commenced shall not be counted.
DENIED BOARDING means a refusal‚ other than flight cancellation or delay to carry Passengers on a flight for reasons of health‚ safety‚ security‚ inadequate travel documents‚ or do not meet the booking requirements.
DOMESTIC FLIGHTS means destinations serviced by FlyNamibia within Namibia.
TICKET means the document entitled "Itinerary/Receipt" issued by FlyNamibia or on its behalf.
EMD means an electronic miscellaneous document‚ being an official IATA standard electronic document to facilitate fulfilment of optional/ancillary services.
EMOTIONAL SUPPORT DOG OR PSYCHIATRIC SERVICE DOG means a dog that is shown by documentation to be necessary for the emotional wellbeing of a Qualified Individual with a Disability or to aid such a person.
FARE RULES means conditions that determine the price of an air ticket‚ that is‚ whether a ticket is refundable or non-refundable or whether additional charges will be charged for date and routing changes. Generally‚ less expensive fares are restrictive and more expensive fares are less restrictive.
FEES means the applicable taxes‚ fees‚ and charges.
FLIGHT CANCELLATION means the non-operation of a flight that was previously planned and in respect of which at least one Passenger Reservation has been made.
FLIGHT DELAY means the departure or landing of a flight later than its scheduled time.
FORCE MAJEURE means any event outside of FlyNamibia’ s control including without limitation‚ acts of God‚ and meteorological events such as:
a) Storms
b) Rain
c) Wind
d) Fog
e) Flooding
f) Heat
g) Earthquakes
h) Haze
i) Cyclones
j) Volcanic eruption
k) Pandemic
l) Epidemic
It also includes without limitations government actions‚ disturbances or potentially volatile international conditions‚ civil commotions‚ riots‚ embargoes‚ wars or hostilities (whether actual‚ threatened or reported) strikes‚ work stoppage‚ slowdown‚ lockout or any other labour-related disputes involving or affecting our service‚ mechanical difficulties‚ Air Traffic Control‚ the inability to obtain fuel‚ airport gates‚ labour or landing facilities for the flight in question or any fact not reasonably foreseen‚ anticipated or predicted by FlyNamibia.
Third-party Force Majeure including but not limited to Municipal Airports‚ Private Airports‚ NAC Airports‚ Fire & Rescue Services downgrade of airports‚ Navigational Aids unserviceable‚ Air Traffic Control‚ etc.
IATA means the International Air Transport Association.
ICAO means the International Civil Aviation Organisation.
IDENTIFICATION means either a valid original Namibian Identity Document (ID book or Smart Card)‚ a valid original Namibian Drivers Licence or a valid original Passport.
IMMEDIATE FAMILY means your spouse‚ your children (including adopted children)‚ your parents‚ your brothers and sisters‚ your grandparents‚ your grandchildren‚ your parents-in-law‚ your brothers and sisters-in-law and your sons and daughters-in-law.
INTERLINE AGREEMENT means carriage on the services of more than one carrier where carriers agree to accept each other’s tickets and baggage.
INVOLUNTARY FLIGHT CHANGE means a change to a Passenger's itinerary‚ provided the electronic ticket has been issued and is initiated by FlyNamibia in the event of a flight cancellation‚ technical or flight delay resulting from events within FlyNamibia’ s control.
LAW means any applicable law of general application and includes the common law and any statute‚ constitution‚ decree‚ treaty‚ regulation‚ directive‚ ordinance‚ by-law‚ order‚ or any other enactment of legislative measure of government (including local and provincial government) statutory or regulatory body which has the force of law.
LIMITED RELEASE TAG means baggage items accepted for carriage in terms of the Limited Release handling procedure at the sole risk of the Passenger which indemnifies FlyNamibia against any subsequent claim for alleged damage or pilferage.
MONTREAL CONVENTION means the unification of certain rules relating to International Carriage by Air‚ signed in Montreal‚ on 28 May 1999.
NAME means full names as they appear in the travel documents.
NO-SHOW means a passenger who held a confirmed reservation for a flight but who failed to use the reservation for reasons other than a missed connection. Passengers who fail to present themselves for a flight without advising the Airline in advance‚ no later than one (1) hour prior to the scheduled departure time will be a "no-show" and the Ticket flight coupon will be forfeited.
PASSENGER RECEIPT means a document issued as part of the Passenger Ticket which ultimately must be retained by the Passenger when travelling on all flights.
PERSON WITH REDUCED MOBILITY means any person whose mobility is reduced when using transport because of any physical disability (sensory or locomotory‚ permanent or temporary)‚ intellectual impairment‚ age or any other cause of disability and whose situation needs special attention and adaption to the person’s needs of the services made available to all Passengers.
POLICIES means FlyNamibia’ s rules‚ other than these conditions of carriage‚ published by us and in effect on the date of ticket issue‚ governing carriage of passengers and/or baggage and shall include any applicable tariffs in force and the fare rules.
SDR means Special Drawing Right‚ the composite unit of currency that is used as the official unit of exchange of the International Monetary Fund.
SEPARATE TICKET means any ticket that is not a conjunction ticket.
TARIFF means the published fares‚ charges‚ and or related Conditions of Carriage of a Carrier filed‚ where required‚ with the appropriate authorities.
UNCHECKED BAGGAGE means the Passenger's Baggage‚ other than the Checked Baggage‚ which is carried by the Passenger aboard the aircraft or by Skycheck.
VALIDITY PERIOD means the period for which an E-ticket or EMD is valid.
VOLUNTARY FLIGHT CHANGES means a change to a Passenger's itinerary‚ provided the electronic ticket has been issued and is initiated by the passenger.
WARSAW CONVENTION means international instruments of law which apply to the Passenger’s carriage.
WEIGHT CONCEPT means there is no limit on the number of pieces of baggage that can be checked in if the weight allowance for the total number of pieces does not exceed the free baggage allowance as indicated on the E-ticket.
WEBSITE means our internet website with the address www.flynamibia.com.na
1.2 INTERPRETATION
1.2.1 For the purposes of Clause 8.1 (Right to Refuse Carriage) and Clause 12 (Conduct Aboard Aircraft)‚ FlyNamibia will make reasonable efforts to interpret applicable laws‚ regulations‚ orders‚ or governmental policies.
1.2.2 Such decisions may have to be made in circumstances where limited time is available‚ and no proper opportunity exists to carry out any or sufficient enquiries. As a result‚ any such decision made by us will be final and binding on the Passenger even if subsequently proved to be incorrect‚ provided that at the time that FlyNamibia made the decision had reasonable grounds for believing that it was correct or reasonable in the circumstances.
1.2.3 Where FlyNamibia expressly provides in these Conditions of Carriage that the Passenger must comply with applicable Law or applicable governmental‚ ICAO or IATA requirements‚ the Passenger is obliged to always comply with such applicable Laws or requirements‚ especially on the date or dates of the Passenger’s carriage.
1.2.4 All dates and periods of time referred to in this Conditions of Carriage will be determined in accordance with the Gregorian calendar.
1.2.5 The title of each Clause of this Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
1.2.6 Limitation of liability:
These Conditions of Carriage contain terms and conditions which appear in similar text style and format to this Clause and which:
a) May limit the risk or liability of FlyNamibia or a third party; and/or
b) May create risk or liability to the Passenger; and/or
c) May compel you to indemnify FlyNamibia or a third party; and/or
d) Serves as an acknowledgement‚ by you‚ of a fact.
e) Your attention is drawn to these terms and conditions because they are important and should be carefully noted.
2. WHEN THESE CONDITIONS APPLY
2.1 INTRODUCTION
2.1.1 FlyNamibia is a privately-owned‚ regional airline serving a comprehensive network of smaller destinations throughout Namibia and Southern Africa. We operate independently under our own unique 4Z8 flight code.
2.1.2 FlyNamibia operates in a global environment with specific business processes and procedures which have been developed over the years to enable the industry to operate in a fair and efficient manner while having regard for the various factors and risks unique to the industry. Much of the business processes are captured in regulations‚ conventions and treaties that govern the industry.
2.1.3 FlyNamibia‚ as a member of IATA‚ adheres to all the international regulations‚ Conventions and treaties that govern the industry and where applicable to our Passengers‚ it is captured in this Conditions of Carriage. FlyNamibia reserves the right to change or update its policies‚ procedures‚ and conditions of carriage without prior notification.
2.2 GENERAL
2.2.1 These Conditions of Carriage form part of the Passenger’s contract of carriage with FlyNamibia and apply to the carriage we provide to the Passenger unless Clause 2.4 (Overriding Law) provides otherwise.
2.2.2 The liability of FlyNamibia regarding any claim that the Passenger may have against FlyNamibia regarding Loss or Damage to Baggage is limited to the higher of:
a) The sector fare paid by the Passenger for the Ticket; or
b) the applicable Convention in terms of any claims related to the loss or damage to Baggage‚ provided that the Passenger complies in all material respects with the procedures in submitting the claims as provided for in the applicable Convention.
2.2.3 These conditions also apply to gratuitous and reduced fare carriage except to the extent that we have provided otherwise in our policies or in the relevant contracts‚ passes or tickets.
2.2.4 These Conditions of Carriage apply to all our business activities‚ including but not limited to FlyNamibia Charter Agreement Operations and Services incidental thereto.
2.2.5 In the event that a Passenger wishes to file a formal complaint with FlyNamibia’ s Customer Care Department‚ they must do so in writing within one (1) month from the date of travel or occurrence of the incident. FlyNamibia cannot be held responsible if information is not available to conclude the investigation beyond the one-month claim period. Complaints or compliments can be sent via email to complaints@flynamibia.com.na.
FlyNamibia will confirm receipt of written travel-related concerns or compliments within 30 days and provide a written response from our customer care department within 60 days of receiving a written complaint.
Please note that we are only able to provide feedback to the passenger concerned or their authorised representative to ensure data privacy compliance.
2.2.6 Passengers booking directly with a Travel Agent or third party‚ and not booking directly with FlyNamibia‚ shall be required to contact their Travel Agent for assistance related to the flight booking.
FlyNamibia can make passenger-suggested changes to a booking done via a third party or Travel Agent such as cancelling the itinerary a week before departure or changing the flight to another date.
Please contact your Travel Agent to make the necessary changes to your itinerary or FlyNamibia E-ticket. The only changes FlyNamibia can make to third-party‚ or Travel Agent bookings is when FlyNamibia has an irregular flight operation in the form of a delay relating to FlyNamibia’ s responsibility done at the airport on the day of operation.
Any changes to your E-ticket made by a third party or Travel Agent may carry a cost in terms of your contract with the third party or Travel Agent. That cost is for your account and is not payable by FlyNamibia nor can it be claimed from FlyNamibia.
2.3 OVERRIDING LAW
2.3.1 These Conditions of Carriage are applicable unless they are inconsistent with Applicable Law in which event such Law shall prevail.
2.3.2 If any provision of these conditions of carriage is invalid under any applicable law‚ the other provisions shall nevertheless remain valid.
2.3.3 In the event that there are inconsistencies between these conditions of carriage and policies‚ these conditions of carriage shall prevail.
2.4 CODESHARES
2.4.1 On some services‚ FlyNamibia under the Airlink Franchise agreement will have arrangements with certain airlines known as "code shares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code is indicated as the carrier (4Z84Z8)‚ another carrier may operate the aircraft. If such arrangements apply‚ FlyNamibia will advise you of the carrier operating the aircraft at the time of making a reservation.
2.4.2 For tickets issued on foreign ticket stock (excluding 749 E-tickets) the passenger will need to contact the original booking agent for assistance with any Irregular flight Operations (IROPs) or Schedule changes.
2.4.3 Interline Baggage Acceptance:
a) Solely applies to Interline itineraries on a Single Ticket.
b) When FlyNamibia (4Z8) is the issuing carrier‚ it will select and apply its own Checked Baggage policy Clause 10 (Baggage) throughout the Passenger’s Interline Itinerary.
c) When a Passenger makes a voluntary itinerary change‚ the Checked Baggage Policy of the newly Selected Carrier applies.
d) The Selected Carrier’s Checked Baggage excess baggage charges apply at any point where bags are checked in‚ including stopovers.
e) Each Operating Carrier’s Carry-on baggage allowances and policies will apply to each flight segment in an Interline Itinerary.
f) Where FlyNamibia (4Z8) is a Participating Carrier or is not the Selected Carrier on an Interline itinerary but is an Interlining Carrier that is providing transportation to the passenger based on the ticket issued‚ FlyNamibia (4Z8) will apply the Selected Carrier’s baggage rules throughout the Interline Itinerary.
2.4.4 The Conditions of Carriage of the operating carrier shall apply in all other respects‚ with the result that‚ for example‚ provisions relating to baggage acceptance‚ check-in and boarding‚ refusal‚ and limitation of carriage‚ conduct aboard aircraft‚ and schedules‚ delays and cancellation of flights may differ from these Conditions of Carriage and FlyNamibia requests that the Passenger familiarise themselves with the Conditions of Carriage of the operating carrier‚ where applicable.
2.4.5 LIMITATION OF LIABILITY
2.4.5.1 Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey‚ including any portion entirely within the country of origin or destination.
If these passengers are traveling to‚ from‚ or through an agreed stopping place in the United States of America‚ the Convention and special contracts of carriage‚ which are included in applicable tariffs‚ dictate that certain carriers (including the named carrier and others) are typically limited in their liability for death or personal injury to passengers‚ with proven damages not exceeding US $75‚000 per passenger. This liability‚ up to the limit‚ is not contingent upon the carrier's negligence. For passengers traveling with carriers who are not parties to such special contracts‚ or who are on a journey not involving travel to‚ from‚ or through the United States of America‚ the carrier's liability for death or personal injury to passengers is generally limited to approximately US $10‚000 or US $20‚000.
2.4.5.2 Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.”
2.5 HEALTH ADVISORY FOR COVID-19
2.5.1 FlyNamibia follows procedures‚ advice‚ and guidelines from the Centres for Disease Control and Prevention‚ World Health Organisation (WHO)‚ International Air Transport Association (IATA)‚ Namibian Civil Aviation Authority (NCAA)‚ the relevant Airport and Customs authorities‚ and the Namibian Government Health Gazette.
2.5.2 As of 23 June 2022‚ face masks are no longer mandatory on board FlyNamibia domestic flights and within domestic airports‚ however‚ FlyNamibia passengers and employees are welcome to wear a face mask if they so choose.
2.5.3 For international travel‚ some destinations still require you to wear a face mask during the flight or at the airports. Ensure to check the latest government requirements of the countries you are travelling to including the applicable transiting countries and the local rules of the airports prior to departure.
2.5.4 In the event passengers start to feel ill during flight or arrive at their destination and shows symptoms of a communicable disease‚ to the point where they could be placed in quarantine‚ FlyNamibia shall not be liable for any costs incurred related to such incidents and no further claims can be submitted. Any medical costs‚ new tickets‚ repatriation‚ accommodation costs‚ etc. shall be for the passenger’s expense and FlyNamibia accepts no liability thereof.
3. TICKETS AND IDENTIFICATION
3.1 GENERAL REQUIREMENTS
3.1.1 It is a regulatory requirement that airlines verify that the person travelling is the same person booked to travel. In accordance with the relevant regulation‚ any passenger travelling or departing on a scheduled public air transport flight from an aerodrome in the Republic of Namibia is required to produce a valid identification document at the check-in desk and at the boarding gate prior to boarding the flight.
3.1.2 FlyNamibia shall accept the following forms of identification to permit carriage to passengers whose name appears on the E-ticket.
3.1.3 When a ticket has been issued by FlyNamibia or by one of our authorised agents on our behalf it is and always remains our property.
REGIONAL/INTERNATIONAL TRAVEL
Namibians and Foreigners
a) A valid Passport is required for all customers (regardless of age) for travel to‚ from and via all countries.
b) For Minors – A valid passport and the original birth certificate.
DOMESTIC TRAVEL WITHIN NAMIBIA
Namibians
a) Namibian Government issued Identification Document (ID Card)
b) Minors – Original birth certificate or certified copies (certified not older than 3 Months).
c) A Valid Namibian Passport
Foreign Nationals
a) Travelling within Namibia must produce a Valid International/National Passports including emergency / temporary travel documents e.g.‚ asylum‚ Red Cross‚ or International Organisation for Migration (IOM) papers.
b) Minors – A valid passport and original birth certificate.
c) In case a foreign national loses their travel documents‚ the passenger must contact the consular attaché of their respective country to obtain the necessary documents to enable them to travel.
Note: National ID cards will not be accepted as form of identification for foreign nationals travelling within Namibia.
The following documentation will be accepted for passengers under 18 years of age:
a) Original Birth Certificate or a certified copy not older than 3 months.
Digital copies of any form of identification will not be accepted‚ as per the Namibian Ministry of Home Affairs regulations.
3.1.4 Failure to present identification for each passenger‚ including persons younger than 18 years as outlined above will result in a denied boarding without recourse to FlyNamibia.
3.1.5 In the case of an Electronic Ticket‚ the Passenger is required to bring the E-Ticket Itinerary Receipt to the airport as it shall be necessary for the Passenger to present it to FlyNamibia‚ Airport Immigration and Security Personnel.
3.1.6 FlyNamibia will not accept responsibility for any claim or loss due to schedule changes‚ mishandling of baggage or misconnecting flight(s) in circumstances where the Passenger has booked his/her travel itinerary on separate ticket(s) issued on different carriers as opposed to a single ticket itinerary.
3.1.7 For the purposes of the Warsaw Convention and the Montreal Convention‚ an E-Ticket Itinerary Receipt is deemed to serve as a Ticket.
3.1.8 Certain tickets are available at discounted rates‚ which may be non-refundable‚ either in part or in full. It is the responsibility of the passenger to carefully select the fare and corresponding fare regulations that best suit their travel requirements‚ and to ensure they have thoroughly read and understood the terms and conditions of the ticket.
3.1.9 Air Travel involves many risks and FlyNamibia’ s liability is limited therefore it remains the Passenger’s responsibility to ensure they have appropriate and adequate travel insurance. This will cover instances where the Passenger is unable to make use of such a Ticket for whatever reason‚ including non-performance by FlyNamibia which can cover things such as:
a) Changes in Travel Plans and Flight Cancellations
b) Medical and Hospital Expenses
c) Repatriation Costs
d) Personal Injury and Death
e) Delayed‚ Damaged or Lost Baggage
f) Force Majeure events
g) Adverse Weather Conditions
h) Local and/or Global Epidemic/Pandemic outbreaks
3.1.10 Namibian Immigration Regulations require for anyone travelling with children under 18 years‚ whether parents of the child‚ relatives‚ family friends or schoolteachers travelling to/from Namibia to travel with certain documents.
Before travelling‚ consult the Namibian embassy in your home country or the Namibian Department of Home Affairs to ensure that you meet all relevant criteria.
3.1.11 FlyNamibia is bound by the Namibian Immigration Regulations and must act accordingly. Travelers not in possession of the required travel documentation shall not be allowed to travel. It is solely the passenger’s responsibility to ensure they are in possession of all travel documents required by FlyNamibia‚ Immigration or Customs etc.
3.1.12 The electronic ticket may include a special airfare with specific restrictions for rebooking or cancellation. If permitted under the fare conditions‚ rebooking or refunds may be subject to charges. Airfares are subject to terms and conditions that may restrict or exclude a passenger's ability to modify or cancel their reservation. Passengers are responsible for reviewing and understanding the applicable terms and conditions for their airfare‚ and FlyNamibia is not liable for any failure to do so.
By purchasing an electronic ticket from FlyNamibia‚ you have acknowledged and agreed to our terms and conditions of carriage‚ including restrictions on dangerous goods that cannot be transported by air‚ and the fare purchase conditions. For information about the fare conditions for your chosen airfare‚ please contact your local FlyNamibia office.
3.2 TICKET VALIDITY PERIOD
3.2.1 FlyNamibia standard traffic documents 4Z8 will be valid for:
|
Type of Document
|
Validity of Document
|
|
FlyNamibia Regional and Domestic sectors including special fare E-tickets
|
One () year from Date of Issue.
All travel must be completed within one (1) yearsfrom Date of Issue of the Original Ticket.
|
|
EMD – Electronic Miscellaneous Document
|
One (1) year from Date of Issue.
|
3.2.2 It is the Passenger’s responsibility to familiarise themselves with the Fare Rules and the terms and conditions of the Ticket.
3.2.3 Should the unfortunate passing of a passenger occur during their journey‚ FlyNamibia understands the difficulty that those accompanying the passenger may face. As such‚ we offer the flexibility to modify their tickets by waiving the minimum stay or extending their validity. Similarly‚ in the event of a death in the immediate family of a passenger who has already commenced travel‚ FlyNamibia allows for modifications to the validity of the passenger's tickets and those of their immediate family who are travelling together. We kindly request a valid death certificate to process such modifications‚ and any extension of validity may not exceed forty-five (45) days from the date of the death.
3.3 NON-USE OF TICKET
3.3.1 ILLNESS OF PASSENGER
FlyNamibia understands that unexpected circumstances can disrupt travel plans‚ including illness. If a passenger falls ill after the commencement of their journey and is unable to travel within the ticket's validity period‚ we may extend the validity of their ticket until the date they are fit to travel‚ subject to availability and the itinerary being used in the ticket sequence for which the fare has been paid‚ as outlined in Clause 3.2 (Period of Ticket Validity).
To process the extension‚ we kindly request proof of hospitalisation‚ such as a hospital account or admission form bearing a date not more than ten (10) days prior to the departure of the flight as indicated on the ticket.
FlyNamibia also offers to extend the period of validity of tickets for other members of the passenger's immediate family who are accompanying them‚ or refund the passenger in full‚ depending on the passenger's preference. At FlyNamibia‚ we strive to ensure that our passengers have a hassle-free travel experience‚ even in unexpected circumstances.
3.3.2 DEATH OF PASSENGER
In the event of the death in the Immediate Family of a Passenger who has commenced travel‚ the validity of the Ticket and the Tickets of the immediate family who are accompanying the Passenger may likewise be extended or refunded at the Passenger’s request‚ provided that the date falls within the validity of the Ticket as described in Clause 3.2 (Period of Ticket Validity)‚ subject to availability‚ and the itinerary for which the fare has been paid.
3.3.3 NO-SHOW
If the Passenger fails to present themselves at the prescribed times at either the check-in counter for the check-in procedure or at the boarding gate for the boarding procedure‚ FlyNamibia reserves the right to consider the Passenger as a "no-show" and the Passenger will forfeit the coupon for that applicable segment of travel without the right to a refund.
3.4 USING FLIGHT COUPONS IN THE RIGHT SEQUENCE
3.4.1 The Ticket is valid only for the transportation as indicated on the Ticket‚ from the place of departure to the destination. The fare the Passenger has paid is for the transportation and sequence of transportation as indicated on the Ticket. The Ticket will not be honoured by FlyNamibia and will lose its validity if all the coupons are not used in the sequence provided on the Ticket.
3.4.2 Should the Passenger wish to change any aspect of transportation as indicated on the Ticket; the Passenger is obliged to contact FlyNamibia in advance of the date of travel. The fare for the Passenger’s new transportation will be calculated and the Passenger will be given the option of accepting the new price or maintaining the original transportation as ticketed.
3.4.3 Should the Passenger change the transportation without FlyNamibia’ s agreement‚ FlyNamibia will assess the correct price for the actual travel. The Passenger will be obliged to pay the difference between the price and penalties‚ if applicable‚ and the total price applicable for the revised transportation. FlyNamibia will refund the Passenger the difference if the new price is lower than the original price.
3.4.4 Please be aware that while some types of changes will not result in a change of fare‚ others‚ such as changing the place of departure (for example if the Passenger does not fly the first segment) or reversing the direction of travel (where applicable)‚ can result in a change in price.
3.4.5 Depending on the fare class‚ most fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all‚ or only upon payment of an additional fee.
3.4.6 Each flight coupon contained in the Passenger’s Ticket will be accepted for transportation in the class of service on the date and flight for which the Ticket has been reserved.
3.4.7 If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight‚ we may decide to cancel your return or onward reservations.
3.5 NAME AND ADDRESS OF CARRIER
3.5.1 Our name may be abbreviated to the airline designator code‚ 4Z8‚ in the ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the "carrier" box in the ticket‚ or in the case of an electronic ticket‚ as indicated for our first flight segment in the itinerary receipt. Alternatively‚ you may refer to our website‚ www.flynamibia.com.na for details of our name.
A Tax invoice for domestic air tickets may be requested as follows:
For Web bookings on the FlyNamibia website www.flynamibia.com.na.
For FlyNamibia direct sales bookings: info@flynamibia.com.na.
For travel agent bookings or alternative website bookings‚ contact them directly.
4. FARES‚ CARRIER IMPOSED CHARGES AND SURCHARGES‚ AND TAXES‚ FEES‚ CHARGES‚ AND CURRENCY
4.1 FARES‚ CARRIER-IMPOSED CHARGES AND SURCHARGES
4.1.1 The fare paid for the Ticket includes the carriage of the Passenger and their Baggage from the airport of departure to the airport at the destination via specified stopovers at the times and on the dates specified in the Ticket‚ unless FlyNamibia advises the Passenger otherwise for whatever reason.
4.1.2 The fare does not include ground transport between one airport and another or between an airport and the town terminal.
4.1.3 FlyNamibia’ s authorised agents will work out the fare for your ticket which applies under our tariff on the date you pay for it. The fare will be for travel on the specific dates and itinerary shown on the ticket.
Modifying either your itinerary or your travel dates may result in an increase in fare.
Airfares are different for adult‚ children‚ and infant Passengers:
a) Adult fares apply to Passengers twelve (12) years and over.
b) Children fares apply to Passengers two (2) to eleven (11) years of age.
c) Infant fares apply to Passengers under two (2) years of age.
4.1.4 Infants that pay the infant fare will be seated on the adult’s lap. Infants that require their own seat (between six (6) and twenty-three (23) months) must be in an approved car-type seat and will be charged the children's fare.
4.1.5 Infants becoming two (2) years en route must have a booked seat for the remaining portion of the journey and the child fare applies for this part of the journey.
4.1.6 Children who have reached their twelfth (12) birthday en route at the time of departure shall pay the full applicable adult fare.
The fare charged shall be determined by the age of the child or infant at the date of departure.
4.1.7 A second infant (twins) must travel with an accompanying adult.
4.2 TAXES‚ FEES‚ AND CHARGES
4.2.1 Before carriage‚ the Passenger will pay FlyNamibia the total amount of all applicable taxes‚ fees and charges imposed on FlyNamibia by a government or other authority‚ or by the operator of an airport‚ which FlyNamibia is obliged to collect from the Passenger or to pay in respect of the Passengers carriage.
4.2.2 When the Passenger purchases the Ticket‚ all taxes‚ fees‚ and charges not included in the fare will be shown separately on the Ticket but will be included in the total fare of the Ticket.
4.2.3 FlyNamibia cannot control taxes‚ fees‚ and charges that are imposed on air travel. These fees are regulated and subject to change after the purchase of the ticket. If any of these fees increase or are imposed after the ticket purchase‚ the passenger must pay the additional fee to FlyNamibia upon their request before their flight.
4.2.4 When the passenger purchases the ticket‚ FlyNamibia will inform them about any:
a) carrier imposed charges‚ and surcharges.
b) taxes‚ fees‚ and charges
4.2.5 In the event that a passenger does not utilize their purchased ticket‚ they may be entitled to claim a refund for any taxes‚ fees‚ and charges paid‚ subject to a reasonable service charge.
4.3 CURRENCY
4.3.1 Fares‚ carrier-imposed charges and surcharges‚ and any taxes‚ fees and charges are payable in the currency of the country in which the Ticket is issued. Foreign currency converted to the currency of payment will be at the applicable IATA Bankers Selling Rate quoted and applicable on the date payment is made.
5. RESERVATIONS
5.1 GENERAL
5.1.1 Your reservation is recorded on our computer system. Our authorised agents will send you confirmation of your reservation to the email address that was provided to us at the time that the booking was made.
5.1.2 The Airline or the authorised agents may charge additional carrier or agency fees for issuing or changing your ticket or providing other reservation services.
5.2 RESERVATION REQUIREMENTS
5.2.1 Certain fares have conditions attached that limit or exclude the Passenger’s right to change or cancel reservations. The Passenger is responsible to familiarise themselves with the terms and conditions that apply to the fare and FlyNamibia accepts no responsibility for the Passenger’s failure to do so.
5.2.2 The Passenger is obliged to inform FlyNamibia at the time of reservation if the Passenger has a medical condition that may require medical assistance or special assistance during embarkation‚ disembarkation or aboard an aircraft.
The reservation will be provisional and converted to a confirmed reservation once FlyNamibia is satisfied that the Passenger has received any medical clearance required and all conditions attached to such clearance have‚ or will be‚ complied with by the Passenger. FlyNamibia reserves the right to deny boarding to a Passenger in the interest of safety. In such instances‚ FlyNamibia will refund the denied Passenger in full.
5.2.3 The Reservation‚ Ticket and Boarding pass must exactly match the Identification (Passport or Namibian ID book/ID card) with the same identically spelt and order of first names and surname. A maximum of two middle names is permitted if applicable. If you are unsure how to enter the Passenger name when booking online at www.flynamibia.com.na ‚ please contact a FlyNamibia office before completing the booking.
5.2.4 Tickets can be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be reissued and an administration fee will be charged for the same booking class if the same booking class is available‚ if not a change penalty will also be applicable. Children and infant discount apply.
5.2.5 The onus lies with the Passenger who is responsible for the accuracy of their personal data when booking online‚ over the phone or at a booking office such as:
a) Names are correctly spelt‚
b) Contact telephone numbers and e-mail addresses are correct‚
c) Correct flight dates and times‚
d) Correct departure and arrival airport
e) Ensure you receive a printed or electronic confirmation with your travel itinerary and E-ticket receipt.
f) FlyNamibia accepts no further liability to the Passenger for any loss or expense.
5.2.6 Children under the age of five years including infants must always travel with an adult or guardian (aged 18 or above) in the same cabin.
5.2.7 When travelling with children under the age of 16 as part of a group or large family etc.‚ FlyNamibia requires that adults of 16 years of age and older always accompany the children in the same cabin‚ subject to the following conditions:
a) For every five children (aged 5 to 11 years) travelling‚ one adult is required.
b) For every ten children (aged 12 to 15 years) travelling‚ one adult is required.
c) For a mix of age groups (both 5 to 11 years and 12 to 15 years) and the number of travelling children exceeds 5‚ then one adult is required for every five children.
5.3 TIME LIMITS FOR PAYMENT OF THE FARE
5.3.1 Once the reservation is made‚ the Passenger or someone on the Passengers behalf must pay for the ticket before the specified ticketing time as advised by FlyNamibia in the fare rules.
5.3.2 FlyNamibia reserves the right to cancel the reservation if the Passenger has not paid the applicable fare for the Ticket according to the Ticket Time Limit as advised in the fare rules.
5.4 RECONFIRMING RESERVATIONS
5.4.1 Please reconfirm all flight information as indicated on the Ticket two (2) Business Days prior to departure.
5.5 PERSONAL DATA
5.5.1 As a passenger of FlyNamibia‚ it is important to understand that we require certain personal information‚ including sensitive personal information‚ to provide you with various services related to your journey. This information is necessary to make reservations‚ issue tickets and boarding passes‚ and provide additional services such as wheelchair assistance‚ immigration and entry procedures‚ security checks‚ and customs control. Additionally‚ we may be required by law to share your information with government agencies for security‚ customs‚ or immigration purposes. We take the security and privacy of your personal information very seriously and ensure that it is handled with the utmost care.
5.5.2 Sensitive personal information‚ for example‚ information relating to the Passenger’s health or disabilities‚ religion‚ criminal record‚ or otherwise may be processed by FlyNamibia. The Passenger hereby authorises FlyNamibia to disclose such sensitive personal information to third parties for the purposes described in Clause 5.5.1 above.
5.5.3 FlyNamibia may require the name and contact details of a third party whom FlyNamibia may contact in the event of an emergency. It is the Passenger’s responsibility to ensure that the third-party consents to the disclosure of the information provided for that purpose.
5.5.4 FlyNamibia is obligated to comply with the Protection of Information Act in Namibia with respect to the processing of all personal passenger information.
5.6 CANCELLATION OF FLIGHTS
5.6.1 Passengers who fail to present themselves for a flight without advising FlyNamibia in advance‚ no later than one (1) hour prior to the scheduled departure time will be a “no-show” and the Ticket flight coupon will be forfeited.
The same will apply if the Passenger does not present themselves for a flight‚ be it at the check-in counter for the check-in procedure or the boarding gate for the boarding procedure prior to departure. It is the passenger’s responsibility to familiarise themselves with the terms and conditions of the fare and FlyNamibia does not accept any responsibility for the Passenger’s failure to do so.
5.6.2 FlyNamibia will not be liable to the Passenger for any loss or expense whatsoever resulting from the Passenger’s failure to fully comply with the requirements in terms of Clause 5.5.1 above.
5.6.3 Passengers who have checked-in online and are no longer travelling will need to cancel check-in acceptance no later than 1 hour prior to the scheduled departure time to avoid being a no-show on the flight they were booked to travel on.
Online check-in can be cancelled on www.flynamibia.com.na.
If a passenger’s coupon shows “C” status‚ please ensure the passenger is offloaded from the flight before the reservation is cancelled.
For rebooking or further assistance contact your Travel Agent or nearest FlyNamibia Ticketing office.
5.7 SEATING
5.7.1 FlyNamibia will always do its best to accommodate passenger’s seating preferences in advance. However‚ the seat assignments are subject to change at any time‚ including after boarding‚ for operational‚ safety‚ or security reasons. The Airline will always prioritise your safety and comfort during your flight with us.
5.7.2 The emergency exit row seat as per NCAA regulations stipulates strict control as to whom may and may not occupy these seats and comes with great safety responsibility to passengers that occupy them including having the strength‚ mobility‚ and balance required to open the exit door on the crew’s command. Failure to meet the requirements below will result in the passenger being reassigned to an alternative seat at the airport or onboard.
The following conditions must be met to be seated at an emergency exit row seat:
a) must be 16 years of age or older‚ able-bodied‚ willing‚ and able to assist in the case of an emergency.
b) must be able to understand instructions in English.
c) must be free from any physical or mental condition.
d) must not be pregnant‚ travelling with an infant‚ disabled‚ visually impaired‚ elderly or require an extension seatbelt.
5.7.3 A Chargeable Advance Seat Reservation is applicable to Economy class Rows 1 and 2 on the FlyNamibia Embraer E145 aircraft on selected routes subject to seat availability which can be purchased online at www.flynamibia.com.na or any FlyNamibia ticket office.
a) The chargeable seats are only guaranteed for the flight booked. In case of voluntary changes to the flight before departure‚ the Advance Seat Reservation will not be transferred to the new flight.
b) Chargeable Advance Seat Reservation is Non-Refundable for voluntary changes.
c) Chargeable Advance Seat Reservations are Not Reroutable and Not Transferable to another flight or another passenger.
d) Passengers who do not meet the emergency exit row seat requirements will result in the passenger being reassigned to an alternative seat at the airport or onboard.
5.8 AIRCRAFT
5.8.1 FlyNamibia will use its best endeavours to provide the aircraft specified in the published timetable for carriage but cannot guarantee that the specific aircraft will be used. FlyNamibia reserves the right to change the aircraft on which the Passenger will be carried‚ whether for operational‚ safety‚ security reasons or otherwise.
5.8.2 Occasionally‚ it may be required for whatever reason to temporarily supplement FlyNamibia’ s fleet with aircraft operated for FlyNamibia by another Airline. If this applies to any aircraft on which the Passenger is due to be carried by FlyNamibia‚ FlyNamibia will endeavour to inform the Passenger of the identity of the operator of the aircraft after which the Passenger will be obliged to familiarise themselves with the Conditions of Carriage of the aircraft operator.
